Intake/Litigation Representative

**This is an on-site position in Billings Montana**

Are you a detail-oriented individual with strong communication skills and a passion for helping others? If so, Reciprocity Industries has an exciting opportunity for you. We are seeking talented team members to join our fast-paced, high-energy environment as Intake/Litigation Support Agent. This role offers excellent growth potential, the opportunity to make a significant impact on our clients' lives and includes competitive salary and benefits.

Note: All offers of employment are contingent upon passing a background check.

Job Overview:

Intake/Litigation Support Agent serves as the initial point of contact, embodying Reciprocity Industries’ values and making a positive impression on our clients. You will create a welcoming atmosphere through exceptional customer service and effective communication. You will continually strive to enhance personal performance and improve customer satisfaction. Upholding Reciprocity Industries standards, you will reassure clients and guide them through procedures, ensuring clarity and satisfaction throughout the process.

Responsibilities and Duties:

 Please Note: This is not an all-inclusive document. Additional duties, expectations, demands, etc. may be added or changed to this document on an as-needed basis to meet organizational needs.   

• Obtain client information via inbound and outbound calls, interviews, and verification through various channels (text, email, fax).
• Reassure and maintain effective communication with clients during information-gathering processes, providing clear explanations, answering inquiries, and offering additional guidance or resources as needed.
• Uphold and enhance quality outcomes by adhering to company standards, suggesting procedural improvements, and optimizing the client experience.
• Stay updated on new campaign requirements and participate in educational opportunities to expand campaign knowledge.
• Perform other duties and responsibilities as assigned.

Benefits:

As an employee of Reciprocity Industries, you will be eligible to participate in the company’s employee benefit program.  Benefits include Medical/Dental/Vision, Voluntary Life, Accident, Critical Illness, EAP, as well as Short/Long Term Disability. We are pleased to offer Employer Paid Life Insurance for our employees. 401K is also available to all benefits-eligible employees.   

Qualifications and Skills:

• Must be 18 years of age or older.
• Excellent verbal and written communication skills.
• Superior interpersonal and customer service skills.
• Strong time management abilities.
• Proficiency in data entry and comprehensive technical skills.
• High attention to detail.
• Ability to thrive in a dynamic, fast-paced environment with shifting priorities.

Education:

• High school diploma or equivalent