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Moore & Van Allen PLLC, a dynamic and fast-growing full-service law firm of more than 400 attorneys and professionals, is seeking an experienced Legal Administrative Support Manager to join its Charlotte, NC office. The Legal Administrative Support Manager is responsible for overseeing and developing Legal Practice Assistants (LPAs) and Paralegals. This role ensures efficient workflows, accountability, and consistent delivery of high-quality administrative support to attorneys and clients.
Essential Duties and Responsibilities:
Supervision & Leadership
- Daily Oversight: Direct, monitor, and support the daily activities of LPAs and Paralegals, ensuring attendance, productivity, and quality of work.
- Leadership & Team Environment: Provide strong leadership to LPAs and Paralegals. Set clear expectations, foster collaboration, and create a supportive team culture.
- Timecard & Compliance Management: Review and approve electronic timecards daily/weekly. Provide corrective guidance when needed to ensure compliance with firm policies.
- Communication & Coordination: Facilitate effective communication between business professionals, attorneys, practice group managers, and other departments. Conduct regular team meetings to share updates, clarify processes, and address concerns.
- Recruitment & Onboarding: Participate in recruitment, interviewing, and selection of new LPAs and Paralegals. Oversee orientation and integration of new hires.
- Conflict Resolution: Address and resolve workplace conflicts or performance issues promptly and fairly, escalating to the Director of Administration when appropriate.
- Process Improvements: Recommend and implement process improvements, including attorney/LPA and Paralegal assignments and coverage optimization, to enhance efficiency across practice groups.
Professional Development
- Develop and deliver training programs to ensure LPAs and Paralegals understand firm policies, procedures, and administrative practices.
- Conduct 90-day and annual performance evaluations, providing feedback, recognition, and coaching for improvement.
- Partner with HR to design and execute performance improvement plans when needed.
- Mentor LPAs and Paralegals to support career growth and professional development.
- Collaborate with firm leadership to ensure awareness of changes affecting LPAs and Paralegals (e.g., FMLA, benefits, policies).
Standards & Practice Support
- Ensure all administrative tasks meet firm standards and legal requirements.
- Develop, maintain, and enforce standard operating procedures for consistency and quality.
- Provide continued oversight of new hires beyond initial onboarding to ensure proper role integration.
- Identify ongoing training needs to strengthen skills and align LPA and Paralegal development with firm priorities.
- This position requires full-time in-office presence and may occasionally demand more than 40 hours per week.
Qualifications & Experience:
- Bachelor’s degree with a major in Business Administration, Human Resources or equivalent required.
- 5-7 years of personnel management experience in a professional environment required; Experience in law firm or legal services management referred.
Physical Requirements:
- The work is primarily sedentary.
- It requires the ability to communicate effectively using speech, vision, and hearing.
- The work requires the use of hands for simple grasping and fine manipulations.
- The work at times requires bending, squatting, and reaching, with the ability to lift, carry, push, or pull light weights.
Interested and qualified applicants should apply via our website at https://www.mvalaw.com/careers-working-at-mva. Equal Employment Opportunity Employer.
