Account Resolution Specialist - Commercial

The Account Resolution Specialist is responsible for locating and contacting businesses and/or personal guarantors in an attempt to secure payment of outstanding debts in accordance with applicable regulatory policies as well as Weltman guidelines and client standards.

Responsibilities/Duties/Functions/Tasks: 

• Requests and/or mails form letters to businesses and/or personal guarantors to notify and encourage payment of delinquent commercial accounts.
• Confers with businesses and/or personal guarantors by telephone in an attempt to determine reason for overdue payment and make an attempt for payment resolution
• Calculates payment arrangements and negotiates settlements which may require supervisor/client approval
• Documents information about the financial status of the business and/or personal guarantors, status of collection efforts and performs data entry to update notes within the firm’s computer system
• Contacts businesses, personal guarantors and attorneys to provide status updates and request/supply additional information and documentation.
• Obtains information to handle payments by phone
• Conducts searches utilizing various skip vendor tools as well as internet and public record sources to locate business and/or personal guarantor contact information
• Makes decision for next activity on the file and monitors for any required documents
• Ensures all available options are utilized to achieve payment of debt
• Handles files in accordance with Weltman and client standards
• Maintains a high level of professionalism in all interactions
• Completes all required training applicable to the assigned position
• Additional duties as requested or required

Qualifications:

• High school diploma or general education degree (GED)
• 1-3 years relevant experience in collections, accounts receivable or related industry
• Commercial collection (B2B) experience preferred
• Goal driven to achieve top performance on monthly revenue goals
• Accurate typing and data entry skills
• Knowledge of basic computer operation, including internet research
• Basic knowledge of Excel
• Maintains composure in difficult situations
• Communicates effectively verbally and in writing
• Must pass background check and drug screen
• Bilingual preferred, but not required

Compensation and Benefits:

• Starting at $17.68 hour or more depending on experience and potential capped monthly bonus
• Potential opportunity to work hybrid after 6 months of employment
• $2,000 Retention bonus during 1st year of employment
• Generous monthly bonus potential
• Paid Time Off (PTO) - 16 days annually + 9 Company paid holidays
• Bilingual is a plus (Spanish Speaking)
• Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Parental Leave, Life and Disability Insurance and more. You can review our benefits at www.weltman.com/careers for more information.
• Promotional opportunities from within the firm
• Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. On site "Bistro to Go" vending and fresh foods available
• Free parking
• Free onsite fitness center available to all employees

Work Requirements:

• While performing the duties of this job, the employee is frequently required to sit at the work station for extended periods. The employee must have the ability to communicate effectively in written and oral form; enter data into a computer; and operate standard office equipment including computer, telephone, printer, copier, and facsimile machine.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Normal office conditions.  The noise level in the work environment is usually moderate.

EEO Statement: Weltman/WWR is an Equal Employment Opportunity employer.