Spanish Speaking Pre-Litigation Case Manager

HLG is dedicated to making a difference in the lives of people who  have been injured or disabled. What we do every day, with each individual client, positively impacts them as they face some of their most difficult times. Making a difference drives every member of this team, and it is what makes us one of the preeminent firms in our industry.

We are a committed and cohesive group of professionals. We are growing fast and looking for people who aren’t afraid of a challenge or of going the extra mile – because our clients deserve it. If you’re looking for more than a daily grind where what you do matters, we’re looking  for you. 

Currently, we are looking to add a Case Manager to our Pre-Litigation team to help develop and move pre-litigation cases to settlement or litigation under the supervision of the Pre-Litigation Attorney. This position requires that you be the voice and face of the firm, along with a high level of client interaction, making strong customer service skills vital to this role.

Some of the key responsibilities include, but are not limited to:

• Serve as the client's primary point of contact for all questions and updates on the case. 
• Be the overall director of the case from start to finish. 
• Keep detailed notes of all case-related phone and email contacts as well as tasks performed. 
• Working directly with the Pre-Litigation Attorney to ensure the timely and appropriate progression of the client's case by collecting evidence, insurance, and/or assets for the case. 
• Ensuring all mail is reviewed, responded to, and/or brought to the attention of the Pre-Litigation Attorney. 
• Preparing demand packages for review and valuation, commencing the negotiation process, and ensuring the case is closed in the system upon final settlement. 

 OUR IDEAL CANDIDATE DEMONSTRATES OUR "EPIC" CORE VALUES

• Displays Excellence by being growth-minded, being adaptable, and always striving for greatness
• Shows Passion, care, and devotion to each client (and team member) they come in contact with daily
• Wants to Impact their community, feeling personal fulfillment by having an indisputable effect on others 
• Shows Courage and initiative to overcome the unknown 

Must-Haves

• High school diploma or GED (Associate’s or Bachelor’s preferred)
• Spanish fluency (written and verbal)
• Strong organizational, time management, and communication skills
• Ability to manage multiple priorities without sacrificing detail
• Proactive, solutions-oriented mindset with strong follow-through

Nice-to-Haves

• Experience in personal injury or legal case management
• Familiarity with case management systems or legal workflows
• Experience working with insurance claims or negotiations

Benefits & Perks

• Comprehensive medical, dental, and vision coverage
• Paid time off and paid holidays
• 401(k) and paid parental leave
• Pet insurance discount program
• Flexible schedule built around core hours (Monday - Friday)
• Supportive, team-oriented in-office environment

If you’re ready to take ownership of your work, guide clients through meaningful pre-litigation cases, and grow your legal career—we’d love to hear from you. Special consideration will be given to candidates who include a cover letter.