Office Assistant / Front Desk

Gevurtz Menashe is a dedicated law firm offering family law and estate planning services in Oregon, Washington, and Idaho. For over 40 years, we have built a practice that is centered around our core belief that quality care for our clients produces the best outcomes when paired with our expertise in the law. At Gevurtz Menashe, we work as a team to support our clients, are fully engaged with one another and have high expectations of ourselves and each other in a fully collaborative and committed environment. 

Core Objectives

Client & Guest Experience: Ensure an excellent experience for callers and in-person guests by communicating in a professional, warm and courteous manner in person, over the phone, or by email.

Attorneys and Staff Assistance: Work closely with all members of the Office Services Team in coordination with the other administrative and legal staff of the firm, to ensure timely completion of tasks and the provision of services and supplies, to ensure the firm functions as efficiently and professionally as possible while performing work for our clients. 

Typical Tasks

What follows is a sample list of responsibilities in this role. This list is not intended to be exclusive, but will identify some typical day-to-day tasks and projects.

Client & Guest Assistance: 

• Answer and route incoming calls to the appropriate individual through a multi-line phone system.
• Greet in-person guests and direct them to the appropriate location within the office.

Office Services: 

• Making coffee and maintaining beverage supplies.
• Sending and receiving mail (postage, collection, sorting, distribution, etc.); mail runs (including certified mail) as scheduled/required. 
• Collection and distribution of interoffice mail
• Stocking of supply cabinets (coordinating ordering of needed supplies with the Office Services Manager)
• Assist with meeting set up and clean up as necessary in the office.
• Assist with copy/scanning projects as needed to support the legal support services and administrative operations team. 
• Cleaning, tidying and organizing copy rooms/shared work areas and all kitchen areas within the firm.

Experience

• 1-3 years of front desk experience and multi-line phone systems required. 
• Experience in a private law firm and/or professional services environment preferred. 

Necessary Knowledge, Skills & Abilities 

• Ability to exercise and maintain a high level of confidentiality, discretion, and professionalism.
• Strong interpersonal, organizational, analytical, decision-making, and problem-solving skills are required with adaptability and the ability to change plans as needed. 
• Must be detail-oriented, able to think critically, and set high standards for accuracy in a high-volume environment.
• Excellent communication and interpersonal skills.
• Comfortable with technology and able to quickly learn new tools to include: Word, Excel, Outlook, Teams, SharePoint, PowerPoint, Adobe, Metro Fax, Caret Legal, and Net Documents.
• Dedicated team player with the ability to work independently as well. 
• Exceptional client service skills and ability to work independently, as well as on a team. 
• Ability to multitask and work in a fast-paced team environment.
• Comfortable developing interpersonal relationships with Attorneys and staff members. 
• Must have demonstrated experience with Microsoft Office Suite, including Word, Excel, Outlook, Teams, SharePoint, and PowerPoint.