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Navy Federal

Supervisor, Training & Development (Legal)

Navy Federal See More Job Openings by This EmployerArrow
  • Full Time
  • Pensacola, FL
May 29, 2025

Job Description

Description

To assist in planning, organizing, and supervising the day-to-day operational activities to achieve branch and division training and development objectives. Direct the development and implementation of a learner centric curriculum and associated resources to support Navy Federal's strategic goals and mission. Initiate process/procedural recommendations and lead moderately complex projects to improve overall branch efficiency. Act as Assistant Manager/Manager in the incumbent's absence.



Responsibilities
  • Initiate, evaluate and develop plans for innovative designs that enhance and/or modify communications regarding appropriate training techniques, technologies and programs to enhance effectiveness
  • Plan, develop, and provide training and development programs for business units, using knowledge of effective methods (e.g., classroom training, demonstrations, on the job training, meetings, conferences, e-learning, workshops, and other job aids, etc.)
  • Supervise needs assessments to support organizational learning needs; evaluate instructor performance, the effectiveness of training programs and provide recommendations for improvement to management
  • Work closely with internal communication partners to explore and initiate more effective methods of communicating with our employees
  • Identify, recommend, implement and adjust training techniques, technologies, programs, etc., to enhance and maximize the training experience for employees
  • Oversee and provide guidance regarding the planning and management of programs and systems to deliver exceptional learning solutions to employees
  • Develop new concepts, strategies, and innovative approaches to design innovative learning solutions
  • Lead and participate in cross-departmental project teams to enhance and develop training products/services and plan/implement change management solutions
  • May serve as primary point of contact for project management and other related issues
  • Provide support to aid in the development of instructional courses tailored to meet desired learning outcomes
  • Conduct and coordinate ongoing technical training, and personal development classes for direct reports as well as for executive leadership
  • Identify and resolve operational and performance gaps and obstacles; recommend and implement changes and improvements
  • Provide analysis and recommendations to influence decisions by team members, department leadership, and business partners
  • Compile, research and analyze trends in support of projects and initiatives including computer-based training, to modify and improve existing programs
  • Partner with other business units and vendors to improve procedures, resolve problems, and implement initiatives, present conclusions and recommendations to management
  • Monitor assigned projects to ensure that goals and objectives are completed according to schedule; collaborate with project teams to ensure business needs are met
  • Ensure effective management of projects from inception through implementation and in accordance with customer expectations, timelines and budget constraints
  • Supervise, mentor, and develop team; ensure team has the resources to be successful in their roles; provide support and feedback, and develop solutions when appropriate
  • Create an effective method of minimizing conflict and dealing with it when it takes place; and be a good listener and mediator
  • Perform other duties as assigned


Qualifications
  • Working knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
  • Working knowledge of instructional theories, educational psychology, educational theory, tools and resources
  • Significant experience in designing and executing multifaceted training campaigns
  • Significant experience managing presentation and publication production projects
  • Significant experience in online publishing and project tracking tools and programs
  • Experience in implementing strategic initiatives at the tactical level
  • Experience in supervising and/or leading professional employees
  • Experience in evaluating the effectiveness of courses, learning products and delivery methods
  • Experience demonstrating thought-leadership, initiative-taking, decision-making and creativity solving business problems
  • Experience in leading large projects/initiatives and managing multiple priorities simultaneously which have business risk and impact
  • Significant experience in time management and organizational skills
  • Advanced skill in assessing organizational training needs and researching topics for course development
  • Advanced skill to successfully influence, lead and /or guide others towards goals
  • Effective skill presenting findings, conclusions, alternatives and information clearly and concisely
  • Effective skill in results-oriented leadership in a challenging environment
  • Advanced skill in systems analysis and design techniques
  • Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
  • Advanced problem solving, collaboration, critical thinking, team building, and presentation skills
  • Advanced verbal, interpersonal and written communication skills
  • Advanced database, word processing, spreadsheet, and presentation software skills and collaboration tools (e.g., Microsoft Access, Excel, Word, PowerPoint, etc.
  • Bachelor's degree in a related field, or the equivalent combination of education, training and experience

Desired Qualifications

  • Advanced degree in business management, or the equivalent combination of education, training, and experience
  • Familiarity with banking/financial industry trends, products and services
  • Familiarity and/or background in legal operations
  • Experience working with cross-functional teams and leading projects
  • Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives
  • Advanced knowledge of Navy Federal's products, services, programs, policies and procedures
  • Effective skill capturing and translating processes and requirements into easily understood terms

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526





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