Mediator

The Department of Justice, Office of Attorney General Liz Murrill, is seeking applications for a Mediator in the Public Protection Division. Salary offered will be commensurate with the qualifications and experience of the candidate selected.  

The position will be domiciled in Baton Rouge, Louisiana, East Baton Rouge Parish.  Offers of employment are contingent upon satisfactory background check, drug testing, and reference verifications.
 
To Apply: Click on the "Apply” link above and complete an electronic application which may be used for this vacancy as well as future job opportunities.
 
Applicants may check the status of their application at any time by selecting the "Application Status" link after logging into their account. Below are the most common status messages and their meanings:

• Application Received - Your application has been submitted successfully.
• Evaluating Experience - Your application is being reviewed by Human Resources to ensure you meet the minimum qualifications for this position.
• Eligible for Consideration - You are among a group of applicants who MAY be selected for this position.
• Referred to the Hiring Manager for Review - Your application has been delivered to the hiring manager.  You may or may not be called for an interview.
• Position Filled - Someone has been selected for the position.
• Position Canceled - The agency has decided not to fill the position.

Resumes will be accepted as an attachment to your application; however, all relevant education and experience must be included at the time you apply.
 
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment.  Please make every effort to attach a copy of your transcript to your online application.  Transcripts may be faxed to (225) 326-6795.
 

For further information about this vacancy, please contact:

Shea Malbreaugh

HR Specialist
malbreaughs@ag.louisiana.gov

The Department of Justice is an Equal Opportunity Employer. 

Louisiana is a State as a Model (SAME) agency that supports improved employment opportunities for individuals with disabilities. 
 

• Strong written and oral communication skills;
• Proficient in using office technology, including but not limited to, printers, scanners, copiers;
• Customer service experience, demonstrating a commitment to providing excellent support;
• Experience managing data entry tasks and maintaining accurate, organized records;
• Strong knowledge of computer systems and software
• Experience in resolving conflicts while maintaining a positive environment while helping others resolve issues with creative and efficient solutions;
• Highly organized with a strong focus on providing courteous customer service and support
• Skilled in drafting and mailing letters and other correspondence as part of administrative duties;
• Reliable with a professional demeanor, dedicated to consistently meeting job expectations.

Preferred Qualifications:

A mediator within the Public Protection Division addresses inquiries and complaints from the public directed to the Consumer Protection Section of the Louisiana Department of Justice.  The mediator works in the Consumer Protection Section under the supervision of the Office Manager with guidance from the Section Chief and the Director of the Public Protection Division to support the Louisiana Department of Justice's consumer dispute process.  The qualified candidate will possess the knowledge, skills, and abilities to support the Section, be self-motivated, positive cooperative attitude, and have a desire to continuously learn and energy to assist the public.  

The position of a Mediator may consist of, but is not limited to, the following duties:

• Handle numerous ongoing consumer disputes, ensuring effective resolution and maintaining clear communication throughout the process;
• Upload, organize, and maintain accurate records in relevant databases to ensure proper documentation;
• Answer incoming calls, direct inquiries, and provide relevant information in a professional and efficient manner;
• Read, analyze, and review various documents, including dispute forms, letters, contracts, policies, advertisements, and invoices;
• Actively engage with both consumers and businesses to improve communication, promote solutions, and facilitate compromises;
• Prepare and mail a variety of letters and other official correspondence;
• Identify issues that require referral to other agencies or departments for further handling or resolution;
• Provide support to staff with various assigned projects.