DSHS ESA ORIA Monitoring and Quality Assurance Specialist - Management Analyst 4

DSHS - ESA - ORIA - Monitoring and Quality Assurance Specialist / Management Analyst 4

Join the Department of Social and Health Services (DSHS), in a position that protects the integrity of services for immigrant and refugee families and individuals as they build new lives in Washington state. The Office of Refugee and Immigrant Assistance (ORIA) leads statewide efforts to support people arriving and resettling here, by ensuring their basic needs are met, and by providing opportunities to support their social and economic integration.

Working with more than 125 community partners across the state, ORIA oversees programs that provide housing, health care, mental health support, employment services, English classes, foster care for unaccompanied youth, help with citizenship and so much more. As the state’s lead for refugee resettlement, ORIA ensures that services meet both immediate needs and long-term goals, helping families gain stability, opportunity, and a true sense of belonging in their new communities.

As ORIA's Monitoring and Quality Assurance Specialist, you will provide senior level professional analysis on the implementation of our client services programs that support refugees and immigrants. These programs range from English classes and job training to foster care, health care, and mental health support. You’ll make sure our partners follow federal and state requirements and regulations, and you’ll help improve programs by identifying areas for improvement and recommending solutions.

Please note: This position is approved to work a flexible/hybrid schedule as business needs allow. Travel is expected to attend in-person meetings, as business needs arise.

Some of what you'll do:

• Lead program monitoring to confirm services meet federal and state requirements.
• Plan and run monitoring visits, set schedules, and prepare reports.
• Write and share tools, reports, and corrective action plans with partners.
• Track compliance and follow up on required corrections.
• Work with fiscal and contracts teams to ensure federal subrecipient rules are met.
• Represent the department in meetings with community partners and government agencies.
• Provide feedback and technical assistance to program staff and community partners.
• Support quality assurance by checking program data for accuracy.
• Train new and current staff on federal and state requirements.
• Collect and analyze program data to prepare reports for management.
• Lead or support high-level special projects and time-sensitive assignments.

Who should apply? We are looking for professionals with:
A bachelor’s degree* in business administration, public administration, law, public health, health administration, or a related field.
AND
Four years of experience conducting research and analyzing policies, laws, rules, or regulations.

*Relevant professional experience may substitute year-for-year for education.

Additional skills, knowledge and abilities that we are looking for:

• Knowledge of federal and state laws – Understand federal and state requirements for refugee and immigrant programs.
• Project management – Organize work, manage timelines, and coordinate with a multitude of stakeholders.
• Collaboration – Work effectively with community groups, internal teams, and government partners.
• Cultural awareness – Recognize and respect the diverse experiences and needs of immigrant and refugee communities.
• Problem-solving – Spot issues, recommend solutions, and follow through until improvements are made.
• Data analysis – Review, interpret, and present information to show whether programs are working.
• Facilitation – Lead meetings, guide discussions, and build agreement among partners.
• Adaptability – Manage high volumes of work and respond quickly in sensitive or changing situations.

Interested? Apply today!

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring a fairness, access, and social justice commitment to your work with DSHS. We strive to support all Washingtonians, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact Reema Goyal at reema.goyal@dshs.wa.gov and reference job number 09175.

Salary

• $5,812 - $7,817/month

Other Information

Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

Benefits

More than Just a Paycheck!
Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. That's why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:
The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits
Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation
State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems' web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security
All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness
If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays
Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave
Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)
Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave
Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave
Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave
Leave Sharing
Parental Leave
Family and Medical Leave Act (FMLA)
Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026