Program Analyst

The Product Owner position is in the Department of Program Services, Court Services Office (CSO), Operations Division, Case Management Branch. CSO manages court administration and case management resources, programs, and services. The Operations Division provides operational support to appellate, district, and bankruptcy courts and court units.

Duties

The Court Services Office (CSO) is seeking a self-motivated, experienced Program Analyst to serve as a product owner. The Program Analyst represents user needs as the Judiciary builds, supports, enhances, and modernizes its case management systems for appellate, district, and bankruptcy courts.

The Program Analyst serves as a liaison between the courts, Agile software development teams, and AO managers. Using user-centered design methods, the incumbent gathers business requirements from various user types and ensures those requirements drive the development of the systems. This position reports to CSO's New Products Section Chief.

The ideal candidate must have superior oral and written communication and presentation skills.

The duties of the position may include, but are not limited to:

1. Serving as Agile software development product owner for the case management/electronic case filing systems and the case management modernization product.
2. Serving as the product ambassador internally as well as externally across the Judiciary, sharing knowledge, status updates, and providing clarifications as needed.
3. Making informed decisions on product scope and feature prioritization and conducting trade-offs.
4. Clearly and transparently communicating progress, risks, and changes to all stakeholders.
5. Conducting hands-on validation and evaluation of the developed feature and product.
6. Working in partnership with other product owners to ensure seamless communication and collaboration (e.g. discuss inter-team dependencies, risks, and impediments).
7. Staying current with industry trends and best practices to inform product strategy and innovation.
8. Serving as a key member of one or more Agile development teams facilitating the communication of user-centered design requirements and setting and achieving quality standards, conducting usability testing, and advocating for user needs.
9. Communicating user-centered design requirements to decision makers, technologists, and internal and external stakeholders to ensure deliverables are responsive to the needs identified through user research.
10. Overseeing and participating in the development of documentation and artifacts to support system development and maintenance, including feature requirements, user stories, data dictionaries, workflows, and prototypes.
11. Ensuring the Judicial Conference, AO advisory entities, and other stakeholders' interests and recommendations are communicated to the development teams.
12. Assisting courts with implementing changes to case management systems, including developing guidance for clerk's office staff.
13. Participating in meetings with court and AO staff to discuss prioritization of requirements, ongoing development work, and issues raised in the testing of new case management software.
14. Participating in the identification and implementation of agency-wide data governance protocols and policies.

Salary

• $101,402 - $190,061/year

Conditions of Employment

CONDITIONS OF EMPLOYMENT

1. All information is subject to verification. Applicants are advised that false answers or omissions of information on application materials or inability to meet the following conditions may be grounds for non-selection, withdrawal of an offer of employment, or dismissal after being employed.
2. Selection for this position is contingent upon completion of OF-306, Declaration of Federal Employment during the pre-employment process and proof of U.S. citizenship for competitive status positions or conversion to a competitive status position with the AO. If non-citizens are considered for hire into a temporary or any other position with non-competitive status or when it is confirmed by the AO Human Resources Office there are no qualified U.S. citizens for a competitive status position (unless prohibited by a law or statue), non-citizens must provide proof of authorization to work in the U.S. and proof of entitlement to receive compensation. Additional information on the employment of non-citizens can be found at USAJOBS Help Center | Employment of non-citizens/. For a list of documents that may be used to provide proof of citizenship or authorization to work in the United States, please refer to Form I-9, Employment Eligibility Verification.
3. All new AO employees will be required to complete an FBI fingerprint-based national criminal database and records check and pass a public trust suitability check.
4. New employees to the AO will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights/responsibilities, visit https://www.e-verify.gov/.
5. All new AO employees are required to identify a financial institution for direct deposit of pay before appointment.
6. You will be required to serve a trial period if selected for a first-time appointment to the Federal government, transferring from another Federal agency, or serving as a first-time supervisor. Failure to successfully complete the trial period may result in termination of employment.
7. If appointed to a temporary position, management may have the discretion of converting the position to permanent depending upon funding and staffing allocation.

Qualifications Applicants must have demonstrated experience as listed below. This requirement is according to the AO Classification, Compensation, and Recruitment Systems which include interpretive guidance and reference to the OPM Operating Manual for Qualification Standards for General Schedule Positions.

Specialized Experience: Applicants must have at least one full year (52 weeks) of specialized experience which is in or directly related to the line of work of this position. Specialized experience is demonstrated experience in product or project management, business analysis, or user-centered design, and experience in a DevOps/DevSecOps development environment. Education This position does not require education to qualify. Other Information

The AO is an Equal Opportunity Employer.

Required Documents

For this job announcement the following documents and/or information are required:

• Resume - Any written format you choose to describe your job-related qualifications.
• Citizenship - Include country of citizenship on resume.
• Notification of Personnel Action (SF-50) - All applicants outside of the AO must submit a copy of your latest SF-50 to verify current or former Federal employment status.
• Veterans Preference documentation - Certificate of Release or Discharge from Active Duty (DD Form 214), if applicable Application for 10-Point Veteran Preference (SF-15) and an official statement, dated 1991 or later, from the Department of Veterans Affairs or from a branch of the Armed Forces, certifying to the veteran's present receipt of compensation.

How to Apply

To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below.

The complete application package must be submitted by 04/24/2025 to receive consideration.
To begin, click

• Apply Online to access an online application. Follow the prompts to select your USAJOBS resume and/or other supporting documents. You will need to be logged into your USAJOBS account or you may need to create a new account.
• You will be taken to an online application. Complete the online application, verify the required documentation, and submit the application.
• You will receive an email notification when your application has been received for the announcement.
• To verify the status of your application, log into your USAJOBS account, https://my.usajobs.gov/Account/Login, select the Application Status link and then select the More Information link for this position. The Application Status page will display the status of your application, the documentation received and processed, and your responses submitted to the online application. Your uploaded documents may take several hours to clear the virus scan process.
• Click the following link to view and print the occupational questionnaire https://apply.usastaffing.gov/ViewQuestionnaire/12715850

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits