Accounting Service Desk Specialist (Legal Billing Specialist / Accounting Support Analyst)-Remote
Naviga See More Job Openings by This Employer
Job Description
The Opportunity Are you a natural problem-solver looking to transition into a role where your financial expertise truly drives business forward? We are seeking an Accounting Service Desk Specialist for an exciting contract-to-hire opportunity that serves as a gateway to a long-term career. In this role, you will act as a consultative partner and the go-to expert for accounting and billing inquiries across a global network of attorneys, billers, and clients. Rather than just processing tickets, you will uncover solutions, guide users, and ensure seamless financial operations. If you are ready to showcase your systems knowledge and build a reputation as a trusted financial resource, this role offers the perfect platform to make a visible impact. About the Company You will be stepping into a highly prestigious, global organization known for setting the standard in client representation and service excellence. This is a forward-thinking firm that heavily invests in its people, providing the tools, training, and collaborative culture needed to thrive. You will work alongside a dedicated team of professionals who value transparency, continuous learning, and mutual support. The Location This is a remote position that offers the comfort of working from your own home office while staying highly connected to a national team, requiring only that you live within commuting distance of one of our clients US offices. To give you a smooth transition, the first two to three weeks of onboarding will take place from 9:30 AM to 6:00 PM EST. Afterward, you will transition to a permanent schedule of 12:00 PM to 8:30 PM EST—a perfect setup for those who appreciate having their entire morning free for personal time, family, or avoiding the morning rush. What You Will Do
- Act as the primary point of contact to expertly assess, resolve, or route accounting and billing inquiries from internal teams and valued clients.
- Drive a premium customer experience by providing proactive, timely, and professional updates on financial matters so stakeholders are always in the loop.
- Utilize your investigative skills to troubleshoot complex billing issues, leveraging available resources and escalating highly specialized requests to the proper teams.
- Maintain accurate, detailed documentation of all actions and resolutions within the ServiceNow platform and through email correspondence.
- Navigate financial tasks with precision, ensuring all practices align with firm policies and industry compliance standards while meeting service level goals.
- Actively engage in ongoing training to continuously elevate your mastery of our accounting software and internal processes.
- Build lasting trust across the organization by delivering reliable, transparent, and high-quality service in every interaction.
- You bring at least 1 year of hands-on experience in client billing or accounting, ideally within a service-oriented or professional environment.
- You have strong, practical experience utilizing major financial platforms such as Aderant, ChromeRiver, and BillBlast to manage complex billing workflows.
- You possess excellent Microsoft Excel skills, allowing you to confidently navigate data using filters and pivot tables.
- You are proficient in Microsoft Word and comfortable managing document formatting, including headers, footers, and numbering.
- You have an excellent home office setup, including dual monitors, to effectively manage multiple systems and ensure you are working efficiently.
- You have exceptional communication skills and a proven track record of handling sensitive financial information with professionalism and discretion.
- You hold a High School Diploma or GED at minimum, though an Associate's Degree in Accounting, Finance, or a related field is highly preferred.
- Work Structure: Enjoy the autonomy of a remote-first work environment, paired with the stability of being connected to a local US office for hybrid flexibility.
- Schedule: Enjoy your mornings to yourself! After a brief onboarding period, your permanent schedule will be 12:00 PM to 8:30 PM EST.
- Environment: This is a fast-paced, highly collaborative virtual environment where you will utilize a multi-monitor tech setup to seamlessly connect with stakeholders across the country.
Naviga Recruiting & Executive Search is a leading provider of Contingent Workforce Solutions, Executive Search, Leadership and Individual Contributor hiring, empowering businesses to achieve their strategic objectives through expert talent acquisition. Our specialties include sales, marketing, finance/accounting and operations hiring. With a commitment to excellence and a deep understanding of market trends, Naviga Recruiting & Executive Search helps organizations build high-performing teams and navigate complex workforce challenges. Naviga Recruiting & Executive Search specializes in U.S. Hiring for Global Businesses.
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