Public Inquiries Assistant 1 - intermittent

1 course or 3 months experience in use of multi-line telephone system; 1 course or 3 months experience in use of personal computer; 3 months training or 3 months experience in customer service. 

-Or equivalent of Minimum Class Qualifications For Employment noted above.

 

Job Skills\: clerical and data entry, confidentiality, customer focus, listening, time management, verbal communication

The Attorney General’s Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration.

The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Serves at the pleasure of the Attorney General per O.R.C. 124.14(B)(2).

AGO#\: 25-03-055

Background Check Info:

Selected candidate(s) will be subject to the following background checks:
Criminal history
Driving record
Taxes
Drug Test

In addition, an Internet search may be conducted of publicly available and job-related information through social media
(Facebook, LinkedIn, Twitter, etc.) or through the use of search engines (Google, Bing, etc.).

The Ohio Attorney General's Office is currently seeking a candidate for an Intermittent/Temporary Public Inquiries Assistant position in the Constituent Services Section. The Public Inquiries Assistant provides assistance and information to consumers, business people, government officials, patients, residents and general public in response to requests and inquiries. This position will primarily be designated for remote working. There may be in person requirements for training and operational needs. The headquarter location is Columbus, Ohio.

The successful candidate will perform the following duties, which include, but are not limited to:

-Handles high volume of telephone calls, inquiries and communications to and from individuals (e.g., consumers, victims
of crimes, victims service providers, business people, government officials, patients, residents and general public).

-Provides assistance and information to individuals in order to answer questions and/or resolve problems and/or complaints.

-Accurately summarizes the constituent's inquiry or request.

-Assists in resolving problems, questions or complaints.

-Accurately completes forms on internal and external forms and databases using a variety of software.

-Conducts research to determine solutions to problems affecting constituents by utilizing training materials and specific policies and procedures to evaluate the nature and magnitude of the problems/complaints.

-Provides general guidance, advice, resources and referrals.

-Conducts follow up contact to ensure resolution of situation if necessary.

-Maintains and retrieves records (electronic and hard copy), data, documentation and reports regarding calls, correspondence, in person contacts and actions.

-Enters and maintains data within internal and/or external databases to track actions and contacts completed on each inquiry.

-Performs other related clerical duties (e.g., files, copies, scans, types correspondence)

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The Ohio Attorney General’s Office has played a vital role in shaping Ohio’s past and present and the work it does today helps chart the state’s future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.