Legal Compliance Administrative Assistant

GURSTEL LAW FIRM, P.C. – Legal Compliance Administrative Assistant 

JOB SUMMARY 

The Compliance Department oversees the Firm’s Consumer Compliance Management System (CCMS).

The ­­­­­­­­­­­­­­­CCMS is how the Firm establishes and manages its compliance responsibilities, including creating internal processes and procedures (P&P) addressing compliance requirements; communicating about compliance responsibilities to employees: working with the Firm’s Executive Leadership and management to ensure that legal requirements are met; and incorporating internal P&Ps into the Firm’s processes. 

The Compliance program is an independent and objective authority that reviews, promotes, and evaluates regulatory compliance matters within the Firm.  The Compliance Department ensures the Firm and its operations are in compliance with consumer financial protection laws (state and federal), case law, and any other applicable rules and regulations.   

DUTIES AND RESPONSIBILITIES

As a Legal Compliance Administrative Assistant, you will be responsible for performing a variety of tasks in support of Compliance Department managers, including but not limited to: 

• Assist in the development of Firm processes and policies for purposes of compliance with applicable laws and client work standards
• Identify needed Compliance department processes and procedures or updates to current processes and procedures to minimize risk to the Firm and clients
• Assist with client audits, compliance internal audits, and vendor audits
• Assist with internal letter template audits
• Report complaints and resolutions pursuant to client notification requirements
• Properly notate and restrict collection files
• Prepare logs in accordance with client requirements
• Conduct internal investigations 
• Log remediations when Compliance issues corrective action to other offices in the Firm
• Issue and track remediations
• Work with outside vendors and subcontractors to assist with call reviews. 
• Communicate and respond to client inquiries or requests. 
• All other duties as assigned

QUALIFICATIONS AND SKILLS

• Associate degree is preferred
• 1 year of previous legal collection experience in a high-volume collection and/or customer service environment is preferred
• Ability to multitask
• Have a high level of attention to detail
• Ability to understand internal processes and systems related to debt collections
• Competency in Microsoft applications, including Word, Excel, and Outlook
• Familiarity with CLS is a plus
• Excellent verbal and written communication skills
• In-depth understanding of state and federal consumer protection laws and client requirements/standards
• Strong time management skills
• Self-motivated
• Ability to learn quickly and train others if needed
• Familiar with A.I. and its use. 

COMPETENCIES

• Accountability   20%
• Communication   20%
• Job Knowledge   20%
• Quality  20%
• Sense of Urgency   20% 

TRAVEL – This position requires up to 0-5% travel.  Travel excludes local commute. 

COMPENSATION AND BENEFITS 

• Medical, Dental, Vision, STD, LTD, Life, Accident, Critical Illness, Long-Term Care, Pet Insurance, 401k, Profit Sharing, and Student Debt Retirement Savings Program.
• Paid Time Off (PTO)/ Paid Holidays 

Gurstel Law Firm, P.C. (hereinafter “the Firm”) is multi-state litigation law firm representing creditors in all aspects of legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Minnesota, Nebraska, Nevada, Utah, and Wisconsin. Its practice is focused on the development of attorneys’ litigation skills, strategies and industry knowledge.   

CULTURE  At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work.

EOE- Gurstel Law Firm, P.C. is an Equal Opportunity Employer (M/W/D/V) dedicated to diversity in the workplace and offers a great work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

 If you are based in California, you can read information for California residents linked here