Civil Rights Intake Coordinator (Program Specialist 4), WA State Office of the Attorney General

Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com.

Position and Salary   The Attorney General’s Office is recruiting for a permanent part time (75%)  Program Specialist 4 in the Civil Rights Division. This position is located in downtown Seattle, Washington, and  is represented by the Washington Federation of State Employees (WFSE).  

Salary Range 56: $46,053 - $61,884 annually. As this is a 75% position, the salary listed is 75% of the Salary Range 56 amounts.

The base pay offered will take into account internal equity and may vary depending on the preferred candidate’s job-related knowledge, skills, and experience.

The following stipends may apply based on position requirements:

• Incumbents assigned to our Seattle office location receive an additional 5% King County Location Pay stipend.  
• Incumbents assigned to a position designated as requiring dual language skills will receive a 5% Dual Language Requirement Pay stipend. 

About the Civil Rights Division:

Do you want to be a partner in connecting members of the community with resources to protect their civil rights? If your answer is yes, the AGO Civil Rights Division might be the right place for you. 

The Wing Luke Civil Rights Division is a dynamic and dedicated group of anti-racist, civil rights advocates. including 17 attorneys, 4 investigators, and 8 professional staff members. Each member of our team is committed to the highest-quality work. We value collaboration, diversity, creativity, and collegiality. Our team has led some of the most visible and cutting-edge enforcement matters the office undertakes, including Washington’s challenges to the federal government’s Travel Ban, Transgender Military Service Ban, and repeal of DACA. We have successfully challenged labor practices at the Northwest Detention Center and in industries ranging from aerospace to agriculture. 

The Civil Rights Division works to protect the rights of Washingtonians to live and participate in our communities without discrimination on the bases of protected characteristics including: race, national origin, citizenship or immigration status, religion, sex, sexual orientation, gender identity, veteran or military status, disability, or use of a service animal by a person with a disability. 

We take on unconstitutional police practices and challenge discrimination by nationwide companies like Motel 6, Greyhound, Facebook, and O’Reilly Auto Parts. We work closely with the Solicitor General’s Office, Consumer Protection Division, and other AGO divisions and state agencies to enforce Washington laws in state and federal courts. For example, we recently partnered to lead a multi-state lawsuit to protect reproductive choice by removing excessively burdensome regulations for a medication abortion drug; and, during the COVID-19 pandemic, we enforced Governor Inslee’s emergency moratorium on evictions, ensuring compliance by housing developers, affordable housing providers, and a national sorority. 

Interested candidates are encouraged to review the Division’s full list of cases and amicus briefs. As part of its work, the Civil Rights Division operates several enforcement and public-facing intake programs, including for complaints under the Healthy Starts Act and the Fair Chance Act.

Duties and Essential Functions of a Civil Rights Intake Coordinator: 

This position serves a critical role in the Civil Rights Division by leading our three separate intake programs. The Civil Rights Intake Coordinator works closely with CRD’s Special Counsel for Civil Rights Policy (our Managing AAG who supervises CRD’s intakes and outreach programs) to maintain knowledge of CRD’s ongoing matters and ensure intakes are processed consistent with division needs, policies, expectations, and the CRD Strategic Plan; facilitate and support attorney intake assignments when appropriate; provide data and analysis upon request; and serve as the lead for intake staff collaboration in CRD’s outreach activities.  

The Civil Rights Intake Coordinator will direct intake program workflows and carry an intake caseload that includes reviewing communications; conducting research; and timely delivering information and resources to constituents from all walks of life, including using contracted language service lines for interpreters where appropriate to communicate in languages other than English.

As such, this position has extensive contact with the public and handles a high volume of emails, intakes, and calls. Specific working hours are developed in agreement with the supervisor, and will fall within agency business hours, which are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position may be required to work overtime and travel occasionally, although such occasions are not expected to be common.

This recruitment announcement may be used to fill multiple open positions for the same classification, in addition to the position(s) listed in this announcement. 

Ideal Candidate Profile

Qualifications: 

Research suggests that members of underrepresented communities in the legal profession, including women and people of color, are less likely to apply unless they are confident that they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate your combination of knowledge, skills, and abilities demonstrated using an intentional equity lens. 

Bachelor’s degree and two years of experience in a related field including high volume customer service, legal intakes or hotline, planning, policy analysis, coordination and consultation with a variety of public and private agencies, organizations, and/or levels of government or program management experience.

Additional qualifying experience may be substituted, year for year, for the education. 

SKILLS AND ABILITIES:

Important skills and abilities for successful candidates serving in this position and as part of CRD’s team include commitment to serving the public, centering anti-racism and equity, coaching and mentorship, technologically capable, using judgment and discretion, adaptability and flexibility, strong communicator, contributing to a positive work environment, and talent in working with all types of people.

About the Washington State Office of the Attorney General   

Join an agency whose work impacts the lives of every resident of Washington State. 

The Attorney General’s Office (AGO) touches the lives of every resident in this state.  We serve more than 230 state agencies, boards, commissions, colleges and universities, as well as the Legislature and the Governor.  The Office is comprised of nearly 700 attorneys and 800 professional staff, all working together to deliver the highest quality professional legal services to Washington state officials, agencies, and entities.  This includes: 

• Economic justice and consumer protections (safeguarding consumers, protecting youth, seniors, and other vulnerable populations)
• Social justice and civil rights (addressing discrimination, environmental protection, and veteran and military resources)
• Criminal justice and public safety (investigative and prosecutorial support, financial crimes)
• And much more! 

Our agency also has national reach, representing the State of Washington before the Supreme Court, the Court of Appeals and trial courts in all cases that involve the state’s interest.  If you want to make a difference, we may be the perfect fit for you!   Learn more about the AGO here.   

Commitment to Diversity

Diversity is critical to the success of the mission of the AGO. This means recognizing, respecting, and appreciating all cultures and backgrounds-- and fostering the inclusion of differences between people.  Appreciating, valuing and implementing principles of diversity permits AGO employees to achieve their fullest potential in an inclusive, respectful environment. One recent measure of the AGO's commitment to diversity can be found in its nomination for Rainbow Alliance and Inclusion Network's "Outstanding Agency Award" in 2019.  Our commitment to employee wellness is reflected in earning the 2021 Zo8 Washington Wellness Award. 

Excellent benefits   

Washington State offers one of the most competitive benefits packages in the nation, including Medical/Dental/Vision for employees & dependent(s); Vacation, Sick, and Other Leave; 11 Paid Holidays per year; Public Employees Retirement System (PERS) plans; and Life Insurance.  Beyond these traditional benefits, we offer Dependent Care Assistance, Flexible Spending Accounts, Public Service Loan Forgiveness, Tuition Waiver, Deferred Compensation, Employee Recognition Leave, and more. With the goal of employee health and wellness, we also offer flexible schedules and telework options for most positions, a Wellness Program, the Employee Assistance Program, and numerous affinity groups to foster community and connection.

 APPLICATION INSTRUCTIONS: 

In addition to completing the online application, applicants must attach the following documents to their profile in order to be considered for this position:

• A letter of interest, describing your specific qualifications for the position;
• A current resume detailing experience and education. 

READ THE FOLLOWING INFORMATION COMPLETELY: 

• Carefully review your application for accuracy, spelling and grammar before submitting.
• You may not reapply to this posting for 30 days.
• The initial screening of applications will be solely based on the contents and completeness of the “work experience” and “education” sections of your application in www.careers.wa.gov, completeness of the application material submitted, and responses to the supplemental questionnaire.
• A resume will not substitute for completing the “work experience” section of the application.
• All information may be verified and documentation may be required. 

Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees and volunteers enjoy a respectful, safe and supportive working environment. Only by fostering the inclusion of people from all backgrounds, cultures and attributes, can AGO employees and volunteers achieve their fullest potential and best advance the goals and mission of the AGO. 

The AGO is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation/gender identity, age, disability, honorably discharged veteran or military status, retaliation or the use of a trained dog guide or service animal by a person with a disability.

 Persons requiring reasonable accommodation in the application process or requiring information in an alternative format may contact the recruitment team at HREmployment@atg.wa.gov. Those with a hearing impairment in need of accommodation are encouraged to contact the Washington Relay Service at 1-800-676-3777 or www.washingtonrelay.com. 

For questions regarding this recruitment or assistance with the application process, please contact Judith Vandergeest @ (360) 586-7691 or Judith.Vandergeest@atg.wa.gov. 

If you are having technical difficulties creating, accessing or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.