Investigations Case Manager

Investigations Case Manager

Location: Georgetown, Myrtle Beach, and/or Conway

Department: Pre-Litigation

Reports To: Pre-Litigation Director

Position Overview

The Investigations Case Manager at the Lovely Law Firm is responsible for the early-stage development of personal injury cases. This role focuses on client intake, fact-gathering, and case setup, ensuring each file is properly built, documented, and positioned for successful progression. The ideal candidate is detail-oriented, proactive, and skilled in gathering critical information quickly and accurately.

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Key Responsibilities

Case Intake & Investigation

• Conduct detailed client interviews to gather facts related to incidents, injuries, and damages 
• Initiate insurance claims and verify coverage, adjuster, and claim details 
• Collect and secure key evidence (police reports, photos, witness information, statements) 
• Preserve all necessary evidence
• Complete initial client contact within 24 hours of case assignment 

Client Communication

• Serve as the primary client contact during the investigation phase 
• Clearly guide clients through the intake process and next steps 
• Gather and document critical information, including: 
• Medical treatment status 
• Property damage details 
• Lost wages and employment information 
• Photos and supporting documentation 
• Maintain consistent follow-up to obtain missing or incomplete information 

Case Setup & Documentation

• Open, organize, and maintain case files in the case management system 
• Ensure timely requests for initial records (medical, incident reports, etc.) 
• Accurately document all case activity and communications 
• Identify potential liens, prior claims, and additional involved parties early 
• Prepare files for handoff to the Case Management or Demand team 

Coordination & Support

• Collaborate with Pre-Litigation Director and attorneys to review findings and determine case direction 
• Schedule initial attorney-client calls and assist with case evaluation needs 
• Coordinate with internal teams to ensure smooth case onboarding 

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Qualifications

• Experience in personal injury, legal intake, or case management preferred 
• Strong investigative, organizational, and communication skills 
• Ability to manage multiple cases in a fast-paced environment 
• Detail-oriented with strong documentation habits 
• Proficient in case management software and standard office tools 

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Key Performance Indicators (KPIs)

• Initial client contact within 24 hours of assignment 
• Timely completion of case intake and investigation 
• Accuracy and completeness of case documentation 
• Successful and efficient case handoff to next phase 

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Why Join Us

At the Lovely Law Firm, you’ll play a critical role in building strong cases from the ground up while delivering exceptional client service in a fast-paced, team-oriented environment. We provide tools and training to help you be successful part of team. Check out our careers page at our website www.justiceislovely.com