Electronic Enrollment Support Specialist
PPLSI See More Job Openings by This Employer
- Full Time
- Ada
Scope of the Role
The Business Solutions Shared Services - Enrollment Support Specialist I is responsible for completing tactile tasks and completing assigned work duties that help drive the success of the organization.
The Business Solutions Shared Services - Enrollment Support Specialist I will have the ability to communicate effectively, collaborate with internal and external contacts, meet deadlines, organization and time management, and the ability to maintain autonomy while working on projects and duties. As breadth of knowledge increases with experience, the Business Solutions Shared Services - Enrollment Support Specialist I may become eligible to transition to the next level of Business Solutions Shared Services - Enrollment Support Specialist II.
Performance Outcomes
Electronic Files
Set up LegalShield Group Accounts
Pull and convert electronic files
Load electronic files
Clear file confirmation
Correct file errors
Identify and correct specific file problems
Answer Incoming calls and emails
Initiate outgoing calls and emails
Schedule and Manage Conference calls
Build license files
Rebuild/adjust Associate commissions
Monitor and analyze group account reports, enrollment, payment history, and invoices.
Maintain timely communication and outstanding customer service
Other duties as assigned by leadership
Education, Knowledge, and Experience
Knowledgeable in Word, Excel, and PowerPoint
0-1+ years prior experience working in customer service
High School Degree Required
Good typing and 10-key skills
Excellent listening, negotiation, and presentation abilities
Strong written and verbal communication
Good phone and presentation skills
Effectively interact with users, peers, managers, and vendors
Requires an ability to prioritize multiple deadlines, provide a detailed-oriented, analytical, and organized approach to daily duties and relationship building with a high degree of confidentiality.
Self-motivated and able to thrive in a results-driven environment
Requires an individual with a positive professional attitude who can work as a part of a team or individually.
Requires the ability to work under pressure and quickly adapt to change
Requires a self-starter with a high level of initiative and problem-solving mindset.
FLSA Status
This is a non-exempt position.
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The duties of this position are performed in a professional office environment. Employee routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk and hear. Employee can work at the computer or other sedentary tasks for extended periods. Employee can conduct duties discreetly and impartially. Employee has regular and predictable attendance and punctuality with the ability to work on critical business days as deemed necessary, including some evenings and weekends to ensure all business is processed. Travel is not for this position.
Commitment to Equal Opportunity
PPLSI conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.
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