Law firm Receptionist- Boston

Are you a Receptionist?   Do you have law firm experience?   Are you in the Boston area?  If so, R W Group has a great new opportunity!   One of our favorite law firm clients is looking for a Receptionist for their Boston office.  
As the first point of contact for clients, guests, and employees, you would play a critical role in creating a welcoming and seamless experience that reflects the firm's commitment to excellence, professionalism, and client service.   You must thrive in a fast-paced environment, demonstrates exceptional organizational and communication skills, and is committed to delivering outstanding service while managing multiple responsibilities with discretion, professionalism, and efficiency.
 
  Key Responsibilities

• Welcome and assist clients, guests, and visiting attorneys and staff, ensuring a professional and positive first impression.
• Answer a multi-line telephone system in a courteous and professional manner; route calls and messages promptly to the appropriate attorney or staff member and respond to routine inquiries.
• Coordinate catering orders for meetings and events, accommodating a variety of dietary needs.
• Prepare, set up, and break down conference rooms, including arranging beverages, food, supplies, and room configurations for meetings and events.
• Provide backup support by coordinating audiovisual and technology needs with the Information Technology department for meetings and events.
• Maintain inventory of pantry, visitor office, and conference room supplies, including coffee, tea, milk, beverages, and general office supplies.
• Provide backup telephone coverage for other firm offices, as needed.
• Coordinate visitor office and conference room assignments for employees visiting the Boston office and assist with new employee onboarding and departure logistics, as needed.
• Assist the Office Manager by coordinating with building management regarding facility-related service requests, including HVAC, lighting, and other maintenance issues.
• Arrange local transportation for clients, guests, attorneys, and staff, as needed.
• Issue temporary building access credentials to attorneys and staff, coordinate access to firm space, and maintain the Temporary Badge Log.
• Distribute parking validation tickets to clients and guests and maintain associated records.
• Assist with event preparation and cleanup while maintaining marketing and hospitality supplies, ensuring adequate inventory levels and proactively communicating replenishment needs.
• Retrieve, sort, document, and distribute incoming mail daily, including researching and resolving unidentified mail.
• Process invoices and expense reimbursements through Emburse.
• Maintain a professional, organized, and welcoming reception area, including the seating area, floral arrangements, and reading materials.
• Provide overflow and backup administrative support to the ARC Support team in the Boston office, as needed.

• High school diploma or equivalent required.
• Minimum of one (1) year of receptionist experience in a law firm, professional services firm, or other client-facing environment.
• Proficiency with Microsoft Office Suite and Windows operating systems.
• Ability to work effectively with attorneys, clients, and staff at all levels of the organization with professionalism, tact, and diplomacy.
• Ability to work independently while exercising sound judgment and initiative.
• Strong general administrative and clerical skills.
• Proficiency in operating standard office equipment.
• Excellent organizational, planning, and time management skills.
• Demonstrated ability to handle confidential and sensitive information with the highest level of discretion.
• Strong problem-solving and critical-thinking skills.
• Ability to prioritize competing responsibilities and manage multiple tasks simultaneously.
• Demonstrated reliability, dependability, and a strong work ethic.
• Excellent written and verbal communication skills.
• Ability to work effectively in a fast-paced environment while maintaining exceptional attention to detail.
• Commitment to delivering outstanding internal and external client service.
• Flexibility to work additional hours, as needed.