Regional Facilities & Operations Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Regional Facilities & Operations Manager oversees maintenance, repairs, space planning, and emergency preparedness programs for facilities within their assigned region. Works closely with the Regional Office Administrator, serving as a primary contact for property management and for day-to-day facility needs. Establishes and maintains relationships with facility-related contractors and vendors to ensure a positive and productive experience for all employees, including the development, scheduling, and implementation of preventative maintenance programs.

Essential Duties and Responsibilities: 

• Lead special projects, such as space planning changes, attending project, and building meetings, and supporting build-out efforts, to improve the overall work environment for employees.

• Ensure the assigned regional facilities are well-maintained by performing daily walkthroughs and review of office space for general repairs and maintenance needs requiring action.

• Manage and foster relationships with internal clients by responding to inquiries and requests in a timely manner.

• Manage facilities vendors, purchasing, and budget to include beverage services, office supplies, and break service supplies.

• Meet with vendors and contractors to discuss services, obtain pricing, discuss alternatives for cost reductions, and maintain cooperative relationships.

• In support of the Regional Office Administrator, serve as day-do-day contact with building property management, acting as a liaison for scheduled and emergency repairs and other unplanned facility’s needs.

• Communicate critical facilities information to offices as needed, such as notifications of scheduled and non-scheduled repairs and any emergency needs or actions.

• Manage Emergency Preparedness Program, including organizing semi-annual building emergency drills, maintaining the “First Responders” list, and ensuring Floor Wardens are trained, and coordinating regular AED training and equipment inspection. 

• Respond to and resolve general and urgent end-user inquiries regarding day-to-day services (e.g., general repairs/preventative maintenance, HVAC, building automation/controls, pest control, fire/life safety, waste management, security)

• Manage office moves, working in conjunction with Regional Office Administrator on office assignments.

• Manage overall ticketing process for assigned facilities and related team, including assigning, monitoring, and reporting on tickets status.

• Manage access card system including assigning, replacing, and monitoring access along with providing detailed reports as needed.

• Minimal travel required as needed. ( Virginia Beach, Charlotte, and Raleigh North Carolina.)

Knowledge, Skills, and Abilities:

• Strong understanding of building and safety operations.

• Must be able to work independently and in a team setting.

• Superior customer service skills and able to solve problems through collaboration.

• Outstanding verbal, written, and organizational skills.

• Excellent interpersonal skills and the ability to work and communicate effectively with all levels of law firm personnel, including partners and administrative managers.

• Maintain sensitivity to confidential information.

• Ability to multi-task, meet deadlines and shift priorities quickly.

• Strong technical skills, including MS Word, Excel, PowerPoint, Visio, and Outlook applications, with an emphasis on the ability to utilize and manipulate data in Excel.

Education and/or Experience: 

• Bachelor’s degree in related field; any combination of training, education and experience that demonstrates the ability to perform the duties of this position may be considered.

• Minimum of five (5) years’ experience working in facility, property, and space management, with progressively increasing responsibilities and demonstrated leadership.

• Minimum of two (2) years of supervisory experience in a facilities or operations position.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.