Special Agent

Salary Recruitment Range: $47,097 - $63,176
Salary Grade: SW05

This position currently qualifies for a hybrid telework option with routine office and remote workday. The NC Department of Insurance trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management.

Mission of the Department of Insurance:

The North Carolina Department of Insurance's mission is to promote a stable insurance market through unbiased regulation and to protect the lives and property of every citizen in all 100 counties while fostering superior, user-friendly service, courtesy, and respect.

North Carolina Department of Insurance offers rewarding careers in a number of different fields that helps us protect consumers and regulate the insurance industry in North Carolina. But that’s not all that we do! NCDOI also investigates insurance fraud. We set standards for and inspect fire stations, regulate engineering codes and work with building inspectors in every corner of North Carolina.

If you’re interested in a career that will help make North Carolina a safer and better place to live while working with some of the best professionals in the industry. Apply today!

For more information about NCDOI: http://www.ncdoi.gov/

Mission of the Industrial Commission:

The North Carolina Industrial Commission is vested as a court of exclusive and original jurisdiction by the General Assembly to adjudicate and administer the North Carolina Workers' Compensation Act. The Industrial Commission processes over 65,000 workers' compensation injury reports and claims filed annually under the Act. This responsibility includes overseeing and providing for the trial of contested cases as well as administering non-contested cases. Workers who are injured by accident on the job or who contract an occupational disease receive disability and medical benefits as ordered by the Industrial Commission. The Industrial Commission is also a court of original jurisdiction for litigating tort claims against the State under the North Carolina State Tort Claims Act. Additionally, the General Assembly has mandated the Industrial Commission to provide an adjudicated process for Childhood Vaccine-Related Injury claims, Compensation to Persons Erroneously Convicted of Felonies, and Eugenics claims. It acts as a court of exclusive and final jurisdiction for death claims made by families of law enforcement officers, fire fighters, rescue squad workers and civil air patrol members arising under the Public Safety Employees' Death Benefits Act. Each of these adjudicatory systems requires administration of contested and uncontested claims, review of agreements, and supervision of payment of benefits.

For more information regarding the NC Industrial Commission visit: https://www.ic.nc.gov/

Primary Purpose of the Organizational Unit:

Criminal Investigations operates as a law enforcement agency and is responsible for conducting criminal investigations into cases of suspected workers’ compensation fraud, employee misclassification, and violations related to workers’ compensation claims involving employees, employers, insurers, health care providers, attorneys, and vocational rehabilitation providers. Criminal Investigators investigate all criminal complaints filed with the Industrial Commission regarding failure of employers to maintain workers’ compensation insurance (N.C. Gen. Stat. § 97-94(d)), fraud on the part of employees with regard to the collection or obtaining of workers’ compensation benefits (N.C. Gen. Stat. § 97-88.2), fraud on the part of employers with regard to payment or collection of workers’ compensation premiums from employees’ salaries (N.C. Gen. Stat. § 97-21), medical payment fraud (N.C. Gen. Stat. § 97-88.3), and any other claims arising out of violations of Chapter 97 by employees or employers. Criminal Investigations works with judicial officials and other law enforcement agencies throughout the State to resolve the above investigations in criminal court. Criminal Investigations collaborates with the Employee Classification Section to proactively identify and investigate employee misclassification, thus helping ensure compliance with the North Carolina Employee Fair Classification Act and applicable North Carolina workers’ compensation statutes.

Primary Purpose of the Position:

The primary purpose of the Special Agent is to work as a law enforcement officer in the Criminal Investigations and Employee Classification Division. The Special Agent works in accordance with the Workers’ Compensation Act (Chapter 97 of the North Carolina General Statutes). The Special Agent will identify, collect, analyze, and preserve evidence of workers' compensation crimes employing law enforcement skills, with a focus on deterring and detecting violations. Work involves responding to and investigating complaints or calls, detecting violations, collecting and preserving evidence, testifying in court proceedings as necessary, and performing related work. During the investigation, the Special Agent may examine or assist with the examination of various documents and other records. These documents and other records may be in written and/or electronic form. Furthermore, the Special Agent may interview and interrogate related subjects identified during the investigation. It is essential that the Special Agent possess and maintain a current working knowledge of relevant criminal statutes and case law, including but not limited to the statutes and case law regarding arrest, search and seizure, and any other statutes and case law that apply to conducting criminal investigations.

This position will have jurisdiction within the State of North Carolina, it will primarily conduct investigations in the Western and Western Piedmont regions of North Carolina, and must currently, or within 12 months of the position start date, reside in one of the counties listed below.

Burke, Catawba, Cleveland, Gaston, Henderson, Lincoln, McDowell, Polk, or Rutherford.

Responsibilities include, but are not limited to:

• Conduct Criminal Investigations into violations of the Workers’ Compensation Act
• Complete accurate and detailed felony reports
• Provide testimony during court proceedings
• Maintain a professional relationship with external and internal stakeholders
• Service of Industrial Commission Orders to Appear

Benefits of NC State Employment:

We value our employees and offer a wide variety of competitive and family-friendly benefits. Benefits to include:

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement(TSERS)
• WeSave Employee Discounts

Learn more about employee perks/benefits:

• Why Work For NC?
• NC OSHR: Benefits

Salary

• $47,097 - $75,355/year

Qualifications

Knowledge, Skills and Abilities / Competencies

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

Management Preferences:

• Demonstrated experience performing and conducting criminal investigations as a Detective or Special Agent.

• Demonstrated experience in proper techniques for conducting criminal investigations, apprehending criminal suspects, and supporting the prosecution of individuals and corporate entities committing crimes.
• Demonstrated experience in gathering and analyzing evidence and presenting the investigative findings in an organized manner for potential prosecution.

Necessary Special Qualifications:
Certification as a sworn law enforcement officer in accordance with the provisions of the North Carolina Criminal Justice Training and Standards.Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly elated experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

Bachelor's degree from an appropriately accredited institution and two years of progressive law enforcement experience, including investigative and case preparation experience in the area of assignment; or an equivalent combination of education and experience.

How to Apply

For consideration for this vacancy, all applicants must complete an online application using the “APPLY” button above. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting close date will be evaluated for consideration. Applications for positions requiring specific coursework must be accompanied by a copy of the applicant's transcript.

To receive credit for your work history and credentials, you must list the information on the State Application. Any information omitted from your application cannot be considered for qualifying credit.

The Department of Insurance/Industrial Commission may conduct criminal history checks of all job applicants recommended for employment. Failure to accurately acknowledge information on criminal convictions on the state application form will be grounds for non-consideration of applications, disciplinary action, and possible criminal prosecution.

The Department of Insurance/Industrial Commission is an Equal Employment Opportunity employer and uses the merit-based recruitment and selection plan to fill positions subject to the State Personnel Act with the most qualified individuals.

***INCLUDE ALL RELEVANT EDUCATION, WORK EXPERIENCE IN THE DESIGNATED EDUCATION AND WORK HISTORY SECTION ON THE FORMAL APPLICATION***

***Applications with "see attached" or resumes in lieu of completed education and work experience on the formal application will be deemed incomplete and will not be eligible for consideration for the vacancy***

• Academic Degrees must be from appropriately accredited institutions and will be verified. If you are selected for a position at DOI/IC, your academic credentials will be verified.
• Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax.
• Applicants seeking Veteran's Preference under N.C.G.S .126 must submit a DD Form 214, Certificate of Release or Discharge from Active Duty. This information may be attached to the online application or be faxed on or before the closing date.

Applicants may check the status of their application for a vacancy at any time by logging in to the government jobs system. Once the applicant has logged in, the status of each submitted application is documented next to each vacancy for which they have applied.

Benefits

NOTE: For temporary, contract or other supplemental staffing appointments: There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:
Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.