OAG - Child Support | Regional Field Investigator (Investigator III) | 27-0135

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General's (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children's lives and ensuring that children in Texas receive the support they need and deserve. Under the direction of the Regional Director conducts in-depth investigations and examinations of alleged violations of criminal, state, and federal child support laws, court orders, and agreements. Document and perform security surveys for all field offices in the region. Investigates and prepares child support criminal offense reports and prepares prosecutorial packages for presentation to District Attorneys, U.S. Attorneys, or other prosecutors. Testifies in court proceedings. Facilitates the serving of process papers and the execution of arrest warrants, capias, and writs of attachment. Performs other duties as requested by the Regional Director and/or Senior Regional Attorney. Employees of the OAG experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state. The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State's law firm, the OAG provides exemplary legal representation in diverse areas of law. OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Duties

Conducts in-depth investigations of alleged violations of criminal, state and federal child support laws, court orders and agreements Prepares and submits child support prosecutorial packages to county, state, and federal prosecuting attorneys Implements extraordinary enforcement remedies pursuant to mandated directives such as Criminal Non-Support, Evaders, Capias Round-Ups, and Field Asset Searches Conducts background investigations and may utilize National Crime Information Center (NCIC) and the Texas Crime Information Center (TCIC) records Facilitates the serving of process papers and the execution of arrest warrants, capias, and writs of attachment Performs field surveillance to determine assets, employment status and residence of subjects Maintains extensive liaison network with local, state and federal law enforcement and prosecution officials Prepares, organizes, and maintains records, correspondence and reports Closely interacts with management and staff to meet goals and objectives using efficient work processes May serve as a Notary Public Responds to complex inquires and complaints from customers Explains Child Support Program policies, procedures, and regulations Negotiates and presents out-of-court settlements and agreements to OAG legal counsel Attends court as needed Serves as the regional subject matter expert for locate resources and investigations Documents all actions taken Performs related work as assigned Maintains relevant knowledge necessary to perform essential job functions Attends work regularly in compliance with agreed-upon work schedule Ensures security and confidentiality of sensitive and/or protected information Complies with all agency policies and procedures, including those pertaining to ethics and integrity

Salary

• $4,673.50 - $5,900/month

Qualifications

Education: Graduation from high school or equivalent Education: Bachelor's degree from an accredited college or university; experience in the following (or closely related) fields may be substituted for the required education on a year-for-year basis: full-time Texas Child Support program, customer service, investigations, or law enforcement Experience: One (1) year of full-time experience working in the following (or closely related) fields: conducting complex desktop and / or field investigations Knowledge of investigative principles, techniques, and procedures Skill in handling multiple tasks, prioritizing, and meeting deadlines Skill in using a computer for word processing and data entry / retrieval Skill in training and / or supervising others Skill in conducting interviews, investigations, surveys, inspections, and examinations Skill in interpreting and applying laws and regulations Skill in evaluating findings Skill in preparing concise, complete reports and in testifying at hearings and other court proceedings Skill in effective oral and written communication Skill in exercising sound judgment and effective decision making Ability to receive and respond positively to constructive feedback Ability to work cooperatively with others in a professional office environment Ability to provide excellent customer service Ability to work in person at assigned OAG work location, perform all assigned tasks at designated OAG work space within OAG work location, and perform in-person work with coworkers (e.g., collaborating, training, mentoring) for the entirety of every work week (unless on approved leave) Ability to arrange for personal transportation for business-related travel Ability to work more than 40 hours as needed and in compliance with the FLSA Ability to lift and relocate 30 lbs. Ability to travel (including overnight travel) up to 5% Education: graduation from an accredited four-year college or university Experience: conducting child support investigations, in collections and using locate resources and techniques, as a Child Support Officer or an equivalent position in a IV-D agency or private sector Other Language: Ability to proficiently read, write, and speak Spanish

How to Apply

To apply for a job with the OAG, electronic applications can be submitted through CAPPS Recruit. A State of Texas application must be completed to be considered, and paper applications are not accepted. Your application for this position may subject you to a criminal background check pursuant to the Texas Government Code. Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf THE OAG IS AN EQUAL OPPORTUNITY EMPLOYER