Paralegal Support Manager

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.

We invite you to explore the position below and to submit your application to join our team!

The Paralegal Support Manager is responsible for the delivery of all aspects of paralegal support management for the Consumer Financial Services, Finance and Banking and Bankruptcy and Restructuring practice groups, ensuring that the lawyers have the appropriate level of skilled paralegal support for client work. From selection and onboarding through the entire employee lifecycle, the Paralegal Support Manager proactively builds a collaborative culture that reflects firm objectives and serves as the Legal Support Administration point of contact in their local office.

Essential Duties and Responsibilities: 

• Plans, directs, and manages all aspects of paralegal staff management, including hiring, development, direct supervision, and performance management, partnering with Human Resources as needed.

• In collaboration with the Paralegal Support Administrator, provides leadership and direction to assigned practice group(s) paralegal staff, including assignment of resources, management of schedules, performance management, and compensation decisions, partnering with Practice Management and Human Resources to ensure alignment.

• Develops a deep understanding of practice groups operations and ensures paralegal staff have the right skills and training to support the needs of the practice group.

• Monitors and analyzes paralegal performance metrics to identify trends, improve efficiency, and develop related strategies that will improve service delivery to clients.

• Conducts regular check-ins and touchpoints with paralegal staff and attorneys, partnering with Human Resources for needed policy guidance and interpretation (e.g., coaching, counseling, career development, corrective action measures).

• Collaborate with managers of the Legal Support Administration teams ensuring that the right work is assigned to the right personnel for optimal efficiency and effectiveness.

• Works closely with management, attorneys, and employees to improve work relationships, build morale, and increase productivity and retention. Supports employee engagement through team building, community service, and other relevant site initiatives.

Knowledge, Skills and Abilities:

• Strong collaborative leadership and management skills with ability to build productive relationships, communicate effectively, and work in a team environment.

• Understanding of practice level technology is a plus.

• Strong supervisory skills as well as excellent written and verbal communication skills.

• Able to exercise considerable judgment and discretion in establishing and maintaining good working relationships with both lawyers and staff.

• Able to relate to and influence individuals at all levels, internally and externally, and build productive relationships.

• Demonstrated capability to identify issues, develop creative and effective solutions and resolve conflict through acceptable and practical business solutions.

• High level of flexibility and adaptability as well as the ability to manage and support change in a fast-paced environment.

• Ability to effectively communicate and present information as well as respond to questions from lawyers, staff, and clients.

Education and/or Experience: 

• A Bachelor’s degree or equivalent in experience and/or training.

• Previous law firm experience is required including an advance level of practice area knowledge in litigation, bankruptcy, and financial procedures.

• Minimum of five (5) years of progressive management experience, preferably within a legal/professional services environment.

• Experience leading resources supporting multiple individuals in multiple locations and/or priorities.

The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. 

This position description is intended to describe the general content of and requirements for the performance of the job.  The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.

This position description does not constitute a written or implied contract of employment.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

California Applicants: Please visit our Privacy Notice and Notice at Collection to learn about our information practices in the Job Application and Employment context.

Equal Employment Opportunity
Troutman Pepper adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

Compensation is dependent on several factors, such as position, location, education, training, and/or experience.