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Essential Functions & Responsibilities:
- Contacts courts, trustees, and attorneys and maintains records of bankruptcy, garnishments, and other legal files.
- Lends administrative support to the Staff Attorney and General Counsel in daily and routine tasks, including telephone support, paperwork processing, and records storage.
- Prepares files and establishes time frames for charge-off and administration.
- Processes bankruptcy claims and other legal files and establishes time lines for timely filings.
- Assists Credit Union employees and Members with Power of Attorney and Deceased Account Inquiries.
- Lends support to the Vendor Due Diligence Program in assigned tasks.
- Performs research as directed.
- Collects and administers all garnishments, levies or other legal processes.
- Performs all other duties as assigned.
Performance Measurements:
- Maintain the confidentiality of all information as directed in credit union procedures.
- Provide timely, accurate, professional administrative support.
- Meet time deadlines.
- Provide informed, professional and accurate service and support to all members and Credit Union employees.
- Maintain a professional work environment and businesslike appearance.
Knowledge and Skills:
Experience - One to three years of similar or related experience.
Education- (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills - Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills - Must have excellent communication skills written and spoken.
Must possess good organizational skills and the ability to work with multiple priorities necessary to meet deadlines.
Must have strong work ethic and desire to enhance the knowledge base, technical skills and self-motivation.
Must have the ability to handle ambiguity and adapt to shifting objectives.
Must be able to analyze data and derive facts.
Must have strong problem-solving and decision-making skills.
Provide workable recommendations and solutions to meet regulatory compliance requirements.
Must have the ability to learn various internal and external programs and/or applications required to complete job functions and responsibility.
Must possess working knowledge of computer programs including: Microsoft Word, Microsoft Outlook, Excel.
Physical Requirements - Light lifting required.
