Legal Secretary - Health Consumer Center (HCC)

Change Lives and Transform Communities – Join Our HCC Team!

Neighborhood Legal Services of Los Angeles County (NLSLA) provides free assistance to over 160,000 individuals and families each year through innovative projects that expand access to justice. We see the law as a powerful tool for social change and we’re looking for passionate individuals to help us fight for justice.

We value diverse perspectives and experiences, and we believe that a strong community is built through inclusivity. NLSLA is proud to foster an environment that welcomes individuals from all backgrounds and abilities, and we encourage all qualified candidates to apply.

About the Role
HCC is a dynamic and high-volume team dedicated to helping residents of Los Angeles County with a variety of barriers related to health care, including issues related to public and private health insurance providers, obtaining appropriate and quality health care services, and billing and medical debt issues. The focus of this position will be helping to carry out a project to relieve medical debt for qualified individuals. Medical debt is a great burden for many consumers in Los Angeles County. The Legal Secretary will be a critical position within the project and the HCC Team.

The Legal Secretary will be expected to perform a full range of legal secretarial duties, assisting advocates and attorneys. The Legal Secretary will work closely and collaborate with other program secretaries for support.

In this role, you would report to the Supervising Attorney. This position is non-exempt and temporary.

What You’ll Do

• Perform a full range of legal secretarial duties, including handling mail, and preparation of correspondence, case-related documents, and outreach materials. 
• Respond to telephone calls and emails; schedule meetings; and maintain calendar, filing, and tickler systems.
• Comply with contractual requirements and ensure proper documentation and tracking of case files in accordance with program and grant requirements. 
• Assist with reports, basic graphics, and other program needs. 
• Support outreach events, and coordinate special projects and events. 
• Extensive client contact.
• Interpretation and translation, and/or arranging for language access services.
• Share workload with other program secretaries for support.   
• Travel to NLSLA program offices, and other locations throughout Los Angeles County may be required. 

What You’ll Need

• Knowledge of MS Office, Windows, business communication platforms, and web-based case management platforms.  
• Ability to stay organized and track multiple projects simultaneously.
• Excellent interpersonal skills including being attentive to cultural needs and differences.  
• Passion for NLSLA mission and demonstrated commitment to advocating for the legal rights of low-income individuals.  
• Passion, empathy, and compassion for supporting people from different lived experiences.  
• Patience and sensitivity with people who have experienced trauma, or are in crisis situations.  

Bonus Points If You

• Are bilingual in Spanish, due to the high number of Spanish-speaking residents in the community, or in any of the other Los Angeles threshold languages, which is highly valued in our community      outreach efforts.
• Have previous experience as a legal secretary, and/or worked in a legal services firm.
• Have experience with different forms of social media and outreach.

Why You’ll Love Working with Us
At NLSLA, we believe in supporting our staff as they grow in their careers and live balanced lives. We offer:

• Competitive Salary: $43,000–$49,000, based on experience.
• Work-Life Balance: A 35-hour workweek and a hybrid work schedule to help you balance professional and personal commitments.
• Generous Time Off: 15 paid holidays, 2 to 5 weeks of vacation depending on seniority, and 12 days of sick leave. Exempt employees are eligible for compensatory time in accordance with company policy.
• Comprehensive Benefits:
  • Medical, dental, and vision insurance with a variety of plan options.
  • Basic Life and AD&D Insurance, Long-Term Disability Insurance.
  • 403(b) retirement plan and options for voluntary contributions.
  • Monthly bilingual supplement for qualified employees.
• A Culture of Inclusion: We are committed to fostering a respectful, inclusive work environment where everyone can thrive.
• Perks: Technology reimbursement to help you stay connected and equipped to do your best work.

Apply Today
Are you ready to make a lasting impact on the lives of vulnerable families in Los Angeles?  

Apply now to join our team and be part of a mission-driven organization dedicated to justice and equity. 

We are excited to hear from you! 

Equal Employment Opportunity Policy

NLSLA is committed to provide a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination based on each and every characteristic protected under the law and beyond.

Decisions related to hiring, compensating, training, evaluating performance, promoting, or terminating are made fairly, and are based on job-related qualities and abilities. We provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.

We further expect every member of the NLSLA community to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

NLSLA’s Commitments

We are committed to fostering a culture of inclusion and belonging within our organization and the communities we serve. We achieve this through:

· Continuous Learning: Cultivating cultural competency and humility among staff through ongoing training, open dialogue, and self-reflection. 

· Equitable Practices: Regularly reviewing and revising policies, procedures, and decision-making processes to ensure fairness and access for all. 

· Strategic Resource Allocation: Directing resources towards initiatives that empower communities. 

· Meaningful Community Engagement: Partnering with the communities we serve to co-create solutions and foster trust. 

· A Respectful Workplace: Providing a work environment free from discrimination and where every individual is valued, heard, and respected for their unique contributions.