Operations Analyst

The Public Inquiry Unit (PIU) is the primary access point for constituents seeking information and assistance from the Attorney General’s Office. Each year PIU handles 340,000+ written and telephone complaints and inquiries from the public and other governmental entities on a wide variety of subjects and issues.

The Analyst III is the subject matter expert and independent internal consultant to PIU supervisors, PIU staff, and senior leadership in the Department, and the Office of Community Awareness, Response, and Engagement. The Analyst III is a highly skilled consultant within PIU, responsible for overseeing key program operations and leading projects that are critical to PIU and the Department’s mission. The Analyst III will be expected to frequently communicate and collaborate with internal stakeholders such as the Consumer Protections Section, Division Chiefs, and Special Assistant Attorney Generals. The Analyst III will handle complex and sensitive program development, serve as a point of contact for high-level stakeholders, and ensure compliance with legislative, legal, and programmatic requirements.

Working Conditions

This position has been designated as eligible for telework and is currently a remote centered position. The position may however require in-person attendance when requested. The selected candidate would report to Department of Justice headquarters in Sacramento if/when required to attend mandated in-person meetings, trainings, etc. Expenses related to travel to the office for required events are the responsibility of the employee. All telework schedules are subject to change and may be reevaluated at any time.

You will find additional information about the job in the Duty Statement.

Salary

• $6,623 - $8,290/month

Qualifications

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• ANALYST III

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Possess strong communication skills, including verbal and written communication
• Possess strong problem solving, assessment, and analysis skills, and ability to develop recommendations
• Work history in constituent services or relevant field
• Ability to work independently and within a team
• Strong background in project management
• Possess excellent work habits, including strong attendance, punctuality, dependability, ability to multitask under pressure, and attention to detail

Other Information

Additional Documents

• Job Application Package Checklist
• Duty Statement

Department Information

• This position is located in the Directorate Division, Office of Community Awareness, Response, and Engagement, Public Inquiry Unit.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• For more information about the Department, please visit the Attorney General's website at www.oag.ca.gov.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additionalinformation please visit Human Resources Manual - CalHR

Special Requirements

• A fingerprint check will be required.
• Clearly indicate the Job Control Code (JC-504998) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.

• Completion of an online hiring test is required to proceed in the selection process for this position. An email with test information will be sent to all applicants within seven (7) business days after the close of this job posting from Assessment.support@doj.ca.gov. If you submitted your application and have not received the test information email within seven (7) business days after the close of the job posting, please immediately contact the hiring unit contact listed on this job posting. Hiring assessments are typically taken on a personal computer and may require candidates to visually identify information, type long passages, listen to audio recordings, or speak into an audio recorder. If you need a reasonable accommodation to take this test, please contact Charlene Andrews, the hiring unit contact, by the final filing date listed on this bulletin.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 3/6/2026

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How to Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
OHR- Christina Cortez
Attn: Christina Cortez (JC-504998)
Office of Human Resources
1300 I Street, Suite 720
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
OHR- Christina Cortez
Christina Cortez (JC-504998)
Office of Human Resources
1300 I Street, Suite 720
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - The Statement of Qualifications (SOQ) serves as a documentation of your ability to present information clearly and concisely in writing and should be typed, Arial font 12, no more than two pages in length, and address the following SOQ question. Vague and/or incomplete SOQs may not be considered if they do not fully respond to the required information. Cover letters do not take the place of a SOQ.
  
  1. Describe a time when you were responsible for explaining information to different audiences with varying levels of knowledge or involvement. How did you approach communicating with each group?

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Contact Information

The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.

Human Resources Contact:
Christina Cortez
(916) 210-7244
Christina.Cortez@doj.ca.gov

Hiring Unit Contact:
Charlene Andrews
(916) 210-7854
Charlene.Andrews@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Application Filing Information

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Benefits

Benefit information can be found on the CalHR website and the CalPERS website.