Technical Support Manager - Law Firm - IT Systems

Enterprise Applications Engineer

San Francisco, CA
Full-Time | Competitive Salary + Benefits

Are you an experienced IT professional with a background in technical support, application lifecycle management, and legal technology systems? Our established law firm in San Francisco is seeking a Technical Support Manager to oversee and support critical business applications and infrastructure.

This role is ideal for someone with expertise in Citrix, SQL, SCCM/MECM, iManage, and Microsoft 365 who thrives in a fast-paced, client-service-focused environment. Join a collaborative team where your input helps drive innovation, performance, and productivity.

Key Responsibilities:

• Provide end-to-end technical support for line-of-business applications and core systems including:

  • Citrix

  • SQL Server

  • Microsoft Endpoint Configuration Manager (MECM/SCCM)

• Collaborate with internal teams and vendors to resolve IT issues promptly and professionally.

• Manage the full lifecycle of enterprise applications—packaging, updating, deploying, and retiring—aligned with industry best practices.

• Maintain and optimize Windows workstation and server images, ensuring consistency, reliability, and performance.

• Participate in monthly security patching, address emergency vulnerabilities, and ensure all endpoints are secure and compliant.

• Monitor applications and systems proactively to prevent user-impacting disruptions.

• Serve as a senior escalation point for complex application or help desk support issues, providing thorough troubleshooting and root cause analysis.

• Create and maintain detailed technical documentation in compliance with IT standards and change management protocols.

Qualifications:

• 5+ years of experience in a technical support, application engineer, or IT systems role; law firm or professional services experience preferred.

• Bachelor’s degree in IT, Computer Science, or related field—or equivalent practical experience.

• Advanced knowledge of:

  • Microsoft Endpoint Configuration Manager (MECM/SCCM)

  • Citrix, Azure, Active Directory, Group Policy

  • PowerShell scripting for automation

  • SQL Server, including queries and database management

• Experience with key legal applications such as:

  • iManage Work

  • Litera Desktop Suite

  • Microsoft 365

  • Intune MDM

  • Zoom and CAM

• Strong organizational and communication skills with a client-first mindset.

What We Offer:

• Competitive salary and comprehensive benefits package

• Opportunity for growth and development in a respected firm

• Hybrid work model: Regular in-office attendance required 2 days/week, with flexibility on remaining days

• Positive team culture and support from experienced IT leadership

If you're a Technical Support Manager or IT Systems Engineer looking to make an impact in a San Francisco law firm, we’d love to hear from you. Apply today and help us keep our legal teams productive, secure, and connected.