Supervisory Veterans Claims Examiner (Chief)

The Supervisory Veterans Claims Examiner supervises the Policy Implementation Staff, serves as primary advisor to the Assistant Director, Policy Staff, CS Deputy Executive Directors, CS Executive Director, & other delegated or appropriate senior leaders & conducts, manages, and oversees Governance Board meetings to discuss and decide substantive policy guidance proposals to CS Staffs, Office of Field Operations (OPO), Office of Regulatory Oversight and Management, & Pension & Fiduciary Service.

Duties

Specific Duties Include:

1. The Supervisory Veterans Claims Examiner supervises the Policy Implementation Staff who are responsible for developing, drafting, revising, publishing, and maintaining policies and procedural guidance that is consistent with legislation, regulations, and court decisions, and for ensuring that VBA's field personnel have access to most current and accurate procedures and procedural guidance for operations. The duties include, but are not limited to:

• Responsible for planning, programming, coordinating, directing, and reviewing all activities and subordinates for assigned areas of responsibility.
• Makes technical and administration decisions that align with regulatory/statutory guidelines, policies, procedures, and/or other instructions.
• Assigns, reviews, and manages work product of the Policy Implementation Staff and selects appropriate methods and approaches to accomplish program missions such as draft responses to internal and external inquiries, correspondence, other deliverables, white papers, background briefings, and in-depth presentation in the procedural and policy-related matters. Monitors and oversees the completion of additional assignments including special projects, preparation of recommendations for manual or regulatory change.

1. Serves as primary advisor to the Assistant Director, Policy Staff, CS Deputy Executive Director(s), CS Executive Director, and other delegated or appropriate senior leaders, keeping leadership apprised of changes or effects of policies, procedures and the progress of updating or revising such guidance.
   • Consults with the Assistant Director or designee who serves as the technical expert to the Deputy Executive Director(s) and executive Director of Compensation Service.
   • May represent the Assistant Director of Policy Staff at meetings and conferences and oversees the efforts of various aspects of procedures and operations.
2. Conducts, manages, and oversees the Governance Board meetings to discuss and decide substantive policy guidance proposals to CS Staffs, Office of Field Operations (OPO), Office of Regulatory Oversight and Management, and Pension and Fiduciary Service for decision and concurrence on appropriate actions that should be taken, i.e., rulemaking proposals, legislative proposals, M21-1 procedural guidance update or additional training, etc.
3. Makes recommendations to instructions, directives, guidelines, policies, plans or procedures to administer or carry out functions which support operations delivery or supporting delivery of benefits or services to veterans.
4. Manages multiple projects or programs concurrently where effort involves coordination among multiple resources, other divisions, or agents outside of the organization.
5. Deals with issues of both sensitive or of a high-profile nature while advising leadership on the national and local impact of changes in process, protocol, or legal statutes, which may impact or shape the future direction of the organization.
6. Prepares for and gives oral presentations to various audiences within CS, VBA senior management, department-level executives and outside agencies. Develops PowerPoint presentations covering highlights of new material and providing practical applications and examples.
7. Eliminates or reduces significant barriers to production and improves business practices while promoting team building.
8. Evaluates work performance of subordinates; gives advice, counsels, or instructions to employees on both work and administrative matters; interviews candidates for positions in the unit; recommends appointments, promotions, or reassignments; hears and resolves complaints and grievances from employees.
9. Performs other duties as assigned.

Promotion Potential: This position does not have promotion potential.
Work Schedule: Full time, Monday through Friday
Compressed/Flexible: Not Available
Telework: Available
Virtual: This is a virtual position.
Position Description/PD#: Supervisory Veterans Claims Examiner (Chief); 385140
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Salary

• $107,446 - $139,684/year

Conditions of Employment

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary period
• Subject to background/security investigation
• Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position.
• Selected applicants will be required to complete an online onboarding process

Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:08/22/2026.

TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.

• For a GS-14 position you must have served 52 weeks at the GS-13 level.

The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below:
GS-14 Grade Level:

• Specialized Experience: Applicants must demonstrate comprehensive knowledge of complex laws, regulations, policies, procedures, and Federal legislation governing the full range of VA benefits programs, as well as the ability to interpret and apply these authorities to resolve complex issues, provide authoritative technical guidance, and ensure consistent implementation of program requirements. Applicants must also possess extensive knowledge of Federal, state, and local benefits programs and demonstrate the ability to communicate complex benefits information effectively, both orally and in writing, to diverse audiences. Qualifying experience must also include supervising or leading a staff responsible for implementing veterans' benefits programs by planning and assigning work, providing technical direction and oversight, evaluating employee performance, ensuring compliance with applicable laws, regulations, policies, and quality standards, resolving complex operational issues, and promoting the timely, accurate, and consistent administration of veterans' benefits programs.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements: This work at this level is primarily sedentary.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education There is no education substitution for GS-14. Other Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Required Documents To apply for this position, you must provide a complete Application Package to include the documents detailed below. Resumes may not exceed two pages and must be legible for review of eligibility, minimum qualifications and other position requirements listed in the job announcement. Your resume and supporting documentation will be verified. Failure to submit the documents as specified may result in loss of consideration for this job announcement. Resume: Contact Information: Name and how best to contact you, including email address and phone number Relevant Work Experience: For each relevant work experience, make sure you include: Job Title and Employer (including series and grade for any Federal positions) Start and end dates with month/year (e.g., 05/2019 - 08/2022) The number of hours you worked per week Ensure work experience descriptions are aligned with the job announcement and address all required qualifications. Brief descriptions should demonstrate your ability to perform the tasks at the required level as stated in the job announcement Optional Details: When relevant, include: Current Security Clearance Job-related training Language skills Organizations and affiliations Professional publications Eligibility for special programs (e.g., military spouses, individuals with disabilities, etc.) A copy of your most recent NON-award SF-50. The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure and type of service (Competitive or Excepted). Your SF-50 reflecting when you entered your highest grade To verify you meet Time-in-Grade requirements, also submit a SF-50 reflecting when you entered your highest grade held (e.g. Promotion, Appointment, etc.). Current VBA Employees seeking a reassignment/change to lower grade: you must submit a copy of your most recent SF-50 (non-award) AND the SF-50 placing you into your current position. An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. NOTE: Award and General Adjustment SF-50's do not provide sufficient information will not be accepted for the purpose of verifying time in grade. Recommended SF-50's include Within Grade Increases (WGI), Promotions and Appointments. Additional Documents accepted: Most recent Performance Appraisal (VA Form 0750) Award SF-50s CTAP documentation - RIF notice, SF-50 showing VA employee, and performance appraisal Please use this checklist to make sure you have included all documents required for your application. You will not be contacted for additional information. How to Apply

Beginning September 27, 2025, Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. Resumes longer than two pages will result in ineligibility for further consideration for the position. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying for a job. Resumes should include information relevant to the knowledge, skills, abilities, and competencies of the position to which you are applying. VA is unable to make assumptions about qualifications if not clearly listed.

Resumes must be legible so they can be reviewed for eligibility, minimum qualifications and other position requirements listed in the job announcement.

Your resume must be 5MB or less. We recommend saving and uploading your resume as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. We recommend using a sans-serif font size like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Make your page margins 0.5 inches. Consider using 14-point size font for titles and 10-point for the main text in your resume. The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started.

Helpful Hints for Creating a Two-Page Resume:

• Prioritize most relevant and recent experience
• Use concise, results focused language
• Align language from the job announcement
• Focus on demonstrating skills and competencies
• Remove outdated or unrelated experience
• Use the USAJOBS resume builder

Additional guidance on this new requirement and resume building tools can be found at:

• https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• https://www.opm.gov/policy-data-oversight/hiring-information/merithiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/

Complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 08/22/2026 to receive consideration. It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/13036084.

1. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire.
2. Click Submit My Answers to submit your application package.

Click here for instructions on viewing your application status.

Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us.