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Bilingual Legal Receptionist
Well-established and nationally recognized Plaintiff’s law firm in Houston, Texas is seeking to add a Legal Receptionist. Our firm has been helping the injured and wronged for over 19+ years in personal injury, insurance claims, and mass tort litigation. The firm is experiencing rapid growth, which presents unique opportunities for a Legal Receptionist to gain exposure to the growth, development and operations of both a growing company, and a law firm. The firm is dedicated to the highest quality legal representation, a collaborative firm culture, and unrivaled customer service to our clients.
Role Overview:
The successful candidate will be responsible for managing front desk operations, handling inquiries both in person and over the phone, and providing general administrative support. This role also involves disseminating information about our law firm to clients, customers, and the public.
Key Responsibilities:
· Answer and direct telephone calls, screen calls, and relay messages.
· Greet visitors and direct them to the appropriate destination.
· Respond to public inquiries and maintain security awareness.
· Provide general administrative and clerical support.
· Manage mail and deliveries.
· Schedule appointments and organize conference and meeting room bookings.
· Maintain the appointment diary, both manually and electronically.
· Ensure the reception area is tidy and presentable.
· Utilize Needles case management software to update clients on the status of their claims.
· Perform various administrative task as needed.
· Must have strong attention to details.
· Serves as the first point of contact for clients, representing Amaro law Firm with professionalism and welcoming demeanor.
Qualifications:
· Bilingual proficiency is required.
· 2 – 3 years of experience in a front desk setting.
· High school diploma or equivalent required.
· Previous experience in a law office is highly preferred.
· Proficient in Microsoft Office Suite (Outlook, Word, Excel) and social media platforms.
· Familiarity with administrative and clerical procedures.
· Strong customer service skills and principles.
Key Competencies:
· Strong organizational and multitasking abilities.
· Exceptional verbal and written communication skills.
· Professional personal presentation, as the receptionist represents the firm.
· Attention to detail and the ability to prioritize tasks effectively.
· Initiative and reliability, including punctuality and dependable transportation.
· Ability to work under pressure and maintain a high stress tolerance.
