Ambassador of First Impressions

Job title: Ambassador of First Impressions

Reports to: Operations Manager 

Job Summary

At Andy Citrin Injury Attorneys, our receptionists are more than office assistants. They are a very visible member of our team and as such, they serve as our Ambassador of First Impressions! With overall responsibility for delivering extraordinary client service, the Ambassador of First Impressions must be professional, polished, energetic and genuinely interested in making other people feel special. The individual in this position plays a key role in setting the tone for the organization. As the first and last person clients see when they are in the office, the Ambassador of First Impressions is instrumental in making sure clients have a positive experience that exceeds their expectations.

Duties/Responsibilities

• Greets incoming appointments and visitors and makes them feel comfortable when they visit the office

• Answer and route incoming phone calls

• Opens and distributes firm mail, faxes and other material

• Orders and handles office supplies, maintain business cards, stationary, envelopes etc.

• Maintains general office equipment (copier, fax, mail machine, etc.)

• Manage general office aesthetic (lobby/conference room/breakroom)

• Maintaining Firm/Conference room calendar

• Prepares room and materials for client/prospect meetings

• Scanning and electronic filing

• Provide administrative support to team

• Assist with Intake as needed

• Various administrative tasks as needed including subrogation 

• Distribute and coordinate client and employee birthday cards

Required Skills/Abilities

• Excellent interpersonal skills

• Neat, polished, professional presentation

• Excellent verbal and written communication skills

• A strong sense of customer service

• Excellent attitude and an extraordinary client service orientation

• Excellent organizational and time management skills

• An ability to handle multiple tasks and operate in tight deadlines with minimal supervision

• Proficient in Word, Excel, and Outlook

• Minimum 2 years’ customer service experience

• Experience working in a legal office environment a plus, but not required

• Bilingual (English/Spanish) a plus

Education/Experience

• High school diploma or equivalent required.

Physical Requirements:

• Prolonged periods of sitting at a desk.

• Must be able to lift up to 15 pounds at times.