Legal and Recovery Specialist

The Legal and Recovery Specialist is responsible for executing legal and recovery processes related to delinquent and defaulted consumer and commercial accounts, including bankruptcies, repossessions, loan modifications, charge-offs, and legal escalations.  This role ensures timely and compliant handling of all collection legalities in alignment with state and federal regulations.  

• Legal and Bankruptcy Management

• Code and maintain accurate status of accounts in bankruptcy, repossession, or legal action.
• Track and process bankruptcy notices, filings, reaffirmations, and discharges.
• Perform ongoing bankruptcy follow-up and communicate with trustees, attorneys, and courts.
• Prepare and forward legal packets and documentation to external attorneys for litigation.
• Place accounts with legal counsel as necessary for recovery and judgment.

•   Repossession Oversight

• Order vehicle and collateral possessions per internal policy and state regulations
• Manage the repossession process from assignment through liquidation.
• Issue legally required pre- and post-repossession notices.
• Coordinate with attorneys on contested or complex repossessions.
• Ensure redemption and reinstatement options are communicated in compliance with law.

•  Loss Mitigation and Recovery

• Process extensions, settlements, hardship applications, and workout loan agreements.
• Review and process charge-offs and recovery balances.
• Monitor and report recovery performance and vendor activity.
• Prepare and maintain documentation for internal audit and compliance review.

• Claims Filing and Recovery Activities

• File insurance claims related to repossession deficiencies, collateral protection insurance, GAP, or mechanical breakdowns
• Track recoveries from claim payments, charge-offs, and third-party collections.
• Process and reconcile payments and refunds related to recoveries and legal outcomes.

• Credit Reporting Compliance

• Update tradeline in e-Oscar.
• Ensure credit reporting and dispute handling meet federal standards.
• Assist with resolution of member disputes regarding credit reporting and account status.

• Communication & Documentation

• Draft and send accurate and timely collection notices, demand letters, and legal notifications.
• Maintain clear documentation of all recovery actions in core systems and imaging platforms.
• Liaise with members, attorneys, and internal teams with professionalism and discretion.
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Responsibilities listed reflect general responsibilities of this position and are not to be construed as an exhaustive list of all duties.  Other duties may be performed as needed.

Qualifications:

Experience, Education & Credentials:

• Associate’s degree in legal, financial services or collections preferred.   In lieu of degree, must have high school diploma and equivalent related work experience 
• A minimum of two years experience in collections, recovery, legal support, or bankruptcy processing required.
• Paralegal certification a plus.

Knowledge, Skills & Abilities:

• Familiarity with FDCPA, UCC, bankruptcy law, and state repossession regulations preferred. 
• Strong organizational and time management skills; detail-oriented and deadline-driven.
• Proficiency in Microsoft Office Suite and collections systems.
• Excellent written and verbal communication skills; ability to interact professionally with attorneys, members, and vendors.

Competencies: 

• Dealing with ambiguity
• Negotiating
• Problem solving
• Integrity and trust
• Command skills 

• Must be able to lift up to 10 pounds.
• Requires standing and/or sitting for an extended period of time.