Director of Billing

Position Summary

The Director of Billing oversees all aspects of the law firm’s billing and invoicing operations. This leadership role is responsible for ensuring accurate, timely, and efficient billing processes while maintaining compliance with client guidelines, firm policies, and industry best practices. The Director will manage a team of billing professionals, collaborate with attorneys and clients, and contribute to strategic financial goals of the firm.

Key Responsibilities

Leadership & Strategy

• Lead and manage the billing department, including hiring, training, performance management, and development of staff.
• Design and implement billing strategies that align with the firm’s financial objectives and client requirements.
• Develop and monitor key performance indicators (KPIs) for billing operations and team productivity.
• Serve as the primary point of contact for billing matters across the firm’s practice groups and offices.

Billing Operations

• Oversee the preparation, review, and distribution of client invoices to ensure accuracy and timeliness.
• Review and approve complex or high-value invoices, ensuring compliance with outside counsel billing guidelines.
• Manage and streamline the e-billing process across multiple platforms (e.g., CounselLink, Serengeti, Tymetrix, Legal X).
• Maintain and update billing system configurations including rate structures, matter-level billing rules, and client-specific formats.
• Identify opportunities to improve billing workflows, reduce errors, and enhance automation and efficiency.
• Create and document standard operating procedures (SOPs) for billing functions.

Collaboration & Communication

• Work closely with partners, attorneys, and practice managers to resolve billing issues and ensure client satisfaction.
• Liaise with the Accounts Receivable team to support collections and revenue cycle efforts.
• Communicate effectively with clients and vendors on billing policies, adjustments, and resolutions.

Compliance & Reporting

• Ensure compliance with client engagement terms, audit requirements, and applicable legal and ethical billing standards.
• Generate billing reports and analytics for firm leadership, identifying trends and areas for improvement.
• Support month-end/year-end and financial close with documentation and reconciliations.

This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. 

This organization participates in E-Verify. 

Equal Opportunity Employer

Kahana Feld provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type

Full-Time, Exempt

Supervisory Responsibilities

Billing Staff

Work Location

Hybrid

Work Schedule

8:30am - 5:30pm Monday-Friday. Occasional weekends and holidays.

Physical Requirements 

Primarily sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading. Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Must have the ability to walk short distances, and/or drive a vehicle to deliver and pick up materials. Work can be performed with or without accommodations.

Travel 

10-20% domestic travel by car and plane.

Education & Experience

• Bachelor’s degree in accounting, Finance, Business Administration, or related field; Master’s degree or MBA preferred.
• Minimum 7–10 years of progressive billing experience in a law firm or professional services environment.
• At least 3–5 years of leadership or managerial experience overseeing billing teams.

Technical Skills

• Proficiency in legal billing systems (e.g., Elite 3E, Aderant, BillBlast, Timeslips).
• Experience with e-billing platforms and client billing portals.
• Strong Microsoft Excel skills; ability to create pivot tables, charts, and financial models.

Soft Skills

• Exceptional leadership, organizational, and analytical skills.
• High attention to detail with strong problem-solving capabilities.
• Excellent communication and interpersonal skills; able to work with all levels of staff and clients.
• Ability to handle confidential information with discretion and integrity.