Business Analyst II / Counsel at First Appearance Court Support

Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements. Serves as a liaison between department users and the Information Technology organization in order to provide technical solutions to meet user needs. Possesses expertise in supporting moderately complex department applications and functions. Conducts process redesign and compiles documentation, as required for applications. Assists with or translates moderately complex organizational requirements and assists with the translation of higher level organization requirements into functional Information Technology specifications and manages changes to such specifications.

This is the third in a series of four business analyst-related job classifications within the Information Technology job family. Provides routine to moderately complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. The Business Analyst II performs moderately complex Information Technology functions and may perform computer hardware and software installation, network administration and database management within a department. This classification may require a flexible work schedule in order to meet the needs of the department.

• Under limited supervision, performs advanced complex legal, administrative, technical and operations assistance and research for judges and court staff.
• Maintains order and decorum of the court during CAFA Magistration hearings.
• Assists the judge, attorneys and the public in their interaction with the court system.
• Coordinates activities within the courtroom and monitors and assists with daily implementation and use of electronic courtroom equipment and the document management system during magistration hearings.
• Reviews upcoming dockets for language needs, coordinates with Spanish interpreter as needed, and schedules Language Line for defendants needs other than Spanish.
• Coordinates the CAFA TEAMS meeting, invite/add individuals working on the shift, ensure Pretrial, Defense, and Prosecution teams docket review completed, all communicating vis TEAMS
• Creates/Manages CAFA Magistration hearing schedule; coordinates with departments on who is working on the shifts
• Zoom Coordinator for the Magistration, creates breakout rooms and ensuring all courtroom equipment is functioning

• Provides on-site desktop support, endpoint management and assistance outside of core business hours, on weekends, holidays and as needed escalating as necessary to bring resolution.
• Creates, resets and deletes user profiles. Assists users with access or login problems.
• Installs, configures, deploys and supports hardware cameras, printers, desktops and peripherals.
• Installs, configures, deploys and supports new software packages, upgrades new desktop hardware for users’ desktops, laptops and printers.
• Works with varied versions of client technologies, installing and testing across many different platforms. Assists in determination of technology requirements.

Education and Experience:
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND three (3) years of relevant work experience;

OR,

Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Licenses, Registrations, Certifications, or Special Requirements:
Valid Texas Driver's License.

Preferred:
Microsoft Certified Systems Engineer (MCSE) Certification.
Certified Novell Administrator (CNA) Certification.
Certified Novell Engineer (CNE) Certification.

Knowledge, Skills, and Abilities:

Knowledge of:

• Policies, practices, procedures and terminology of assigned function.
• Federal, State, Local and County applicable laws, rules, regulations and guidelines.
• Criminal justice system policies and procedures. 
• Legal terminology, principles, procedures, documents and forms. 
• Penal Code and Code of Criminal Procedure.
• Indigence requirements. 
• Docket management.
• Modern courtroom and office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
•  Business English, spelling and arithmetic, letter writing, grammar and punctuation, and report preparation.

• Criminal justice system policies and procedures. 
• Legal terminology, principles, procedures, documents and forms. 
• Penal Code and Code of Criminal Procedure.
• Indigence requirements. 
• Docket management.
• Modern courtroom and office practices, procedures and methods.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
•  Business English, spelling and arithmetic, letter writing, grammar and punctuation, and report preparation.

• Establish and maintain effective working relationships.
• Handle stressful court environment and client/customer contact for extended periods of time.
• Identify and analyze end-user problems and develop practical technological solutions.
• Work independently and efficiently and as part of a team.
• Manage time well, perform multiple tasks and organize diverse activities.
• Research, compile, analyze, interpret and prepare a variety of memorandums or reports.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public.

Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to standing, walking, sitting, repetitive motion, reaching, climbing stairs, bending, stooping, kneeling, crouching, crawling, pushing, pulling, balancing, client/customer contact, squatting to perform the essential functions. Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites.

Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.

Hours: Varies depending on assignments, but will regularly work nights, holidays, and weekends
 
Criminal & Employment Background Check Required  
 
Agency: Criminal Courts
Address: 501 W. 11th Austin TX 78701

This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.