IT Desktop Technician I

This recruitment will establish an employment list to fill current and any future vacancies within the District Attorney’s Office. The anticipated life of the employment list is six months.  If interested in employment for this position for current or future vacancies, please submit an online application for consideration.

Current vacancy is with the Tulare County District Attorney’s Office located in Visalia. The anticipated life of the list is six months.

• Diagnose and troubleshoot technical issues, including account set up and network configuration.
• Ask customers targeted questions to quickly understand the root of the problem.
• Track computer system issues through to resolution, within the agreed timeframe.
• Talk clients through a series of actions, either by phone, email or chat, until the technical issue is solved.
• Properly escalate unresolved issues to appropriate internal teams, (e.g., Systems, Networks, and Applications).

For a full list of duties for this position, please click here. 

Minimum qualifications are used as a guide for establishing the education, training, experience, special skills and/or license which are required and equivalent to the following.

Education: 

• Completion of two (2) years of college coursework in computer science or related field. 

Equivalencies for Education: 

• Completion of a certified IT program from a computer/business school. 
• Two (2) years’ of work experience, including hands-on hardware troubleshooting experience.

Knowledge of:

• PC and desktop hardware.
• PC internal components.
• Current protocols, operating systems and standards.

Skill/Ability to:

• Work and communicate effectively with people of various education and socioeconomic backgrounds by respecting beliefs, interpersonal styles and behaviors of both clients and co-workers. 
• Operate contemporary office equipment inclusive of computer, keyboard, and all applicable electronic equipment.
• Read and understand technical manuals, procedural documentation, and OEM guides.
• Conduct research into PC issues and products as required.
• Practice effective interpersonal skills and relationship-building skills.

License or Certificate:

• Possession of, or ability to obtain, an appropriate, valid California driver's license.

Candidates selected will be required to pass a pre-employment drug and alcohol screening. Additionally, a background investigation may also be conducted, which may include a re-investigation every 10 years for some positions. An Employment Eligibility Verification using E-Verify may be required on the first day of employment for some positions. Some job classes may also require a physical exam.

College Cost Reduction Access Act

This may be a qualifying position for student loan forgiveness through the College Cost Reduction and Access Act (CCRAA). Only student loan payments made after October 1, 2007 and in a qualified repayment plan are eligible. For more information you are encouraged to speak with your student loan servicer or visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

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