Trust and Custodial Analyst

The clients we serve at Deseret Trust Company (DTC) desire to assist in building the kingdom through charitable giving and have entrusted to our stewardship a portion of their assets for that purpose. We owe an obligation to both the current donor and to the charitable institutions who will benefit from the gift in the future.

Other important relationships include Philanthropies, Ensign Peak Advisors, local attorneys and CPAs.

• Provide support services to employees with technical problems and information technology issues involving laptop or network services from local personnel or from employees using network remote access.
• Handle a variety of software and device maintenance and upgrades.
• Validate functionality of automated processes.
• De-commission client-side assets as outlined by policy; coordinate and execute the surplus of hardware assets.
• Implement changes and participate in project roll-outs.
• Perform audit tasks as directed by management.
• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. Simulates or recreates user problems to resolve operating difficulties.
• Works independently.
• Analyze and resolve client-side hardware/software malfunctions and take appropriate action (on personal computers, mobile devices, printers, PC cascades projects, video conferencing, etc.
• Assist others in analyzing and evaluating client-side system malfunctions and take appropriate action as directed.
• Effectively communicate with end-users providing information, advice and guidance; interact with customers in a helpful, positive manner with customer satisfaction being the objective.
• Troubleshoot systems when incidents are reported.
• Maintain inventory of computers and printers.
• Make sure established processes are developed and followed.
• Provide operational and maintenance training for clients remotely and on-site.
• Participate in quarterly Information Security and System Committee (CISSC) meetings.
• Obtain and compile data from outside managers as needed.
• Assist monthly processing of CTF data as needed.
• Reconciles accounts as needed.
• Provides monthly training on new technology advances or changes as needed.
• Assist providing backup support of daily transaction processing as needed.
• Provides support to staff on various report requests (SSRS) as needed.
• Maintain DTC Website and social accounts as needed.
• Assist generating client statements as needed.
• Assist in processing investment portfolio manager trades as needed.

• Bachelor’s degree in business, accounting, computer science, or related field.
• 8 years of experience in accounting, computer science and/or investments.
• Have a basic understanding of databases and related queries.