Client Intelligence Manager (Hybrid)

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position can be based in our global operations center in Brandon, FL (Tampa Bay area), or at one of the Firm’s offices: Atlanta, Austin, Birmingham, Boston, Charlotte, Chattanooga, Chicago, Dallas, Fort Lauderdale, Houston, Jacksonville, Miami, Nashville, New York, Orlando, Philadelphia, Richmond, Stamford, Tallahassee, Tysons, Washington, D.C., or West Palm Beach.

General Description

We are seeking a Client Intelligence Manager to join our team. The Client Intelligence Manager is primarily responsible for the development, deployment, process support, technical support, ongoing enhancement roadmap, and continual service delivery for the firm’s lawyer-facing intelligence tools and platforms, supporting end-to-end dashboard and reporting services firmwide, enabling our lawyers and business professionals to make data-driven decisions and optimize operations.

As the firm’s intelligence and analytics platforms require significant adoption and enablement campaigns, this role will also lead on a comprehensive plan for and seamless execution in collaboration with the Change & Transformation, Training, Professional Development, and IT Support functions. This role will also collaborate very closely among the data strategy, data governance, marketing technology, financial reporting, HR reporting, practice development, KM, IT applications, and all other related teams.

This role enables not only the development of the firm’s analytics and intelligence platforms over a multi-year period but ensures that our lawyers can engage effectively with the various interfaces and that the tools are continually improved, enhanced, and developed to meet future needs. In this hybrid position, you will have the opportunity to collaborate with colleagues both in person and virtually.

Key Responsibilities and Essential Job Functions:

• Oversee the design, development, and maintenance of the firm’s intelligence and analytics tools across multiple software suites and utilizing advanced data visualization and automation capabilities.

• Oversee the appropriate sourcing, evaluation, selection, and utilization of future enhancements to these tools as technologies evolve.

• Conceptualize, plan, execute and maintain complex analyses supporting strategic firm initiatives, delivered as dashboards and other AI-enabled solutions.

• Lead an analytics team that develops highly visual firm dashboards that automate reporting for business development information and operational needs.

• Work with Data Solutions Engineering team to design and deliver data pipelines across disparate data sources to cleanly unify and present information separated by organizational siloes.

• Evaluates new data resources, technologies, and processes for teams throughout the firm.

• Develop and articulate use-cases with lawyers and operational professionals, assess those opportunities against the firm’s strategies for innovation, and prepare recommendations with department leadership to adopt and scale innovative solutions as appropriate.

• Build cross-functional relationships with software engineers, solutions engineers, and other business stakeholders to collaboratively create solutions and support business processes.

• Provide technical leadership and strategic direction to align intelligence initiatives with business objectives.

• Partner with IT staff, vendors, and other third parties to address system-level technical issues, manage internal and external integrations, and implement upgrades and enhancements.

• Work to establish COE and best practices for analytics and data dashboard and application design and development.

• Collaborate with governance and data stakeholders to establish standard metrics reporting and analyze trends to measure the quality and quantity of data used within intelligence tools.

• Partner closely with the firm’s PMO and Change Management teams to ensure adoption and ongoing enhancements to the platforms. Develop standard configuration documentation and related guides for data consumers. Collaborate to design end-user training, onboarding, and user adoption programs and communications.

• Special projects and duties as assigned.

Required Skills:

• Excellent dashboard design, analytics, and data visualization skills

• Excellent Microsoft cloud product suite experience

• Excellent experience in people management skills.

• Excellent written and verbal communication skills. Excellent organizational, teamwork, customer service and critical thinking skills required.

• Familiarity with generative AI tools and capabilities

Required Qualifications & Education:

• Bachelor's degree in relevant field.

• 7+ years’ experience in a law firm, corporate legal department, or professional services environment, particularly within an intelligence function.

• 3+ years’ experience managing and leading intelligence teams.

• Excellent proficiency in business intelligence, application development, and data visualization.

• Strong knowledge and understanding of the legal technology landscape, including trends, tools, and industry standards.

• Extensive experience working with legal technology, workflow systems, legal project management, and practice management tools.

• Deep understanding of law firm structure and business practices, as well as practice-specific terminology.

• Experience working with a broad array of legal practices including transactional, litigation, and regulatory.

• Experience with, and willingness to learn more about, emerging Microsoft OneLake, Fabric, Power, Copilot, and related concepts and applications.

• Exceptional proficiency working with MS Office and Power platform especially for analyzing and communicating data-related concepts.

• Proficiency with cybersecurity best practices and compliance requirements in the legal industry and for clients such as financial and governmental institutions

• Ability to develop effective and collaborative relationships among business teams, lawyers, firm administrative departments, and vendors.

• Champion for change management, process improvement, user adoption, and the constant evolution of complex data strategies and needs.

• Initiative and creativity to develop unique and innovative approaches to address existing challenges and/or positively affect lawyer productivity, client service, and overall fiscal health of the firm.

• Demonstrated ability to manage multiple complex assignments with competing deadlines and priorities.

Preferred Qualifications & Education:

• Master’s or related coursework or certifications strongly preferred.

Physical Requirements:

• Ability to sit or stand for extended periods of time.

• Moderate or advanced keyboard usage

This position may be filled in Illinois, District of Columbia, or New York. The base salary ranges for this position are listed below. These ranges may not be applicable to other locations.  An individual's actual compensation will depend on the individual's qualifications and experience. In addition to the base compensation, Holland & Knight provides bonus opportunities and an exceptional benefits package.

• Illinois –$128,000 - $191,400/yr

• District of Columbia – $139,000 - $208,800/yr

• New York City – $139,000 - $208,800/yr

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below is a list of just some of the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; pre-tax transit and parking program; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Benefits may vary by position and office.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.