North Canyon Victim Advocate

This is one classification in a progressive series of Office Administration positions which focuses on a variety of administrative support and clerical functions including front desk/reception functions as assigned.  Incumbents have previous experience in performing specialized office tasks of the assigned department/area and need only a short introduction to the specific procedures, forms, and processes of the assigned position.  Assignment to the Bookkeeping/Accounting functions require experience or training in Bookkeeping or Accounting tasks.

• Meets and greets the public.
• Receives phone calls and responds to questions concerning department procedures or directs query to an individual or department as appropriate.
• May talk with individuals to gather preliminary information or verify information for various County programs or activities.
• As requested, review work of other staff for conformance to regulations.
• Understands and interprets procedures and practices related to various departmental and assigned programs.
• Assists an office superior by performing routine administrative details including but not limited to: sorting and routing department mail, making copies, scanning documents, filing, alphabetizing documents and date stamping incoming documents, maintaining waiting lists for services, maintain program specific databases and spreadsheets.
• Contacts vendors to obtain prices and purchases various supplies and materials.
• Maintains and establishes associated files to include entering information and documents into filing and data systems ensuring completeness and accuracy.
• Types forms, letters, reports, and file cards from draft, or rough copy.
• Prepares follow-up correspondence or calls to obtain additional information or to respond to inquiries.
• Prepares standardized reports and statements.
• Processes payments in the database.
• Records attendance and documents notes at required meetings.
• Collects, compiles, and submits data for use in statistical reports, internal operating studies or policy formulation.
• Meets established deadlines and informs concerned parties of deadlines and appointments.
• Maintains an inventory of materials on-hand and notifies the supervisor when supplies are needed.  May order supplies as required.
• Maintain a high level of confidentiality of information.
• Present and conduct themselves in a professional manner at all times.
• Communicate in a courteous and helpful manner as well as clear and concise manner at all times.
• Resolve complaints within scope of information and authority, and/or refer to chain-of-command as appropriate.

• Receives documents via email, mail, or delivery and may scan, copy, file, and route as required.
• Collects fees and fines.
• Maintains archived records and keeps storage area organized.
• Processes legal documents to include, but not limited to, claims, writs, executions, attachments, warrants, summons, Deeds of Trust, etc.
• Delivers and Files/records legal documents with Court or other entities.
• Prepares letters or calls to obtain additional information or advise clients of changes in court appearances or meetings.
• Enter or update information in Justware legal database/case management system. 

• Recruiting volunteers.
• Developing training curriculum and conducting training sessions for the volunteers that perform crisis intervention.
• Assisting victims with Victim Compensation applications.
• Completion of applications for Orders of Protection and Injunctions Against Harassment.
• Navigation of the criminal justice system, referrals to community service agencies, and assistance in exercising statutory rights.
• Writing and reviewing progress of cases after attending court on behalf of the victim.
• The Volunteer Coordinator/Court Advocate is subject to emergency call-out and stand-by during off-duty hours in order to respond to crisis situations.
• Provides victims court accompaniment to hearings/trials.
• Explains the victims' rights under the Arizona Constitutional Victims' Bill of Rights.

• Performs special assignments as requested.
• Performs related work as required.
• Exercise regular and predictable attendance and punctuality in accordance with Mohave County Personnel Policies and Procedures.

• High School diploma/ GED (General Education Degree).
• Two (2) years minimum of progressive office support and clerical training, cash handling and/or bookkeeping.
• OR an equivalent combination of education, experience, and training which provides the required knowledge, skills and abilities may be considered in meeting the minimum qualifications.

• May be required to possess a valid Driver's License at the start of employment and maintain said license while employed in this position.
• May be required to provide acceptable driving history at no cost to the County.

• Modern office practices and records management/maintenance procedures.
• English grammar and spelling.
• Basic mathematics required to calculate and perform general accounting procedures.
• Filing and information systems, including EXCEL spreadsheets and Microsoft Word.
• Mohave County Personnel Policies & Procedures and Department Regulations.

Skill in:

• Effectively operating personal computers, calculators and peripheral hardware and software products to provide guidance on the maintenance and implementation of developmental procedures of department to which assigned.

Ability to:

• Communicate clearly and concisely, both orally and in writing with all people.
• Use databases and other forms of electronic data storage.
• Maintain accurate and up-to-date records and documentation.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Obtain data from the computer during on-line operations, including interpreting technical and departmental information encountered in the performance of responsibilities.
• Maintain a high standard of confidentiality.
• Understand brief, written, or oral directions and grasp ideas quickly in order to carry out instructions, solve problems with initiative and exercise good judgment.
• Organize workload to ensure determinations are made on a time basis.
• Perform the essential functions of the job with or without a reasonable accommodation.
• Comply with Mohave County Personnel Policies & Procedures and Department Regulations.