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Job Description:
Epiq is currently seeking an Operations Manager to bring new initiatives and efficient operations to our Global Resource Centers, located across the US. This particular individual will be 100% resident on-site in our Phoenix GRC and oversee all operations and be an integral part of Epiq's growth and the transformation of our clients' support service operations.
The successful candidate will be responsible for ensuring accurate and timely billing processes, maintaining a high level of customer satisfaction, and contributing to the growth and profitability of the organization.
Responsibilities:
- Handle end to end billing process for several large legal clients.
- Oversee teams of Billing Specialists in their day-to-day operations.
- Handle calls to address billing inquiries and resolve issues.
- Collaborate with client accounting departments to ensure accurate and timely billing.
- Assist with accounts payable and other accounting functions as needed.
- Maintain organized and up-to-date records of all billing activities.
- Conduct regular audits of accounts receivable to identify and resolve discrepancies.
- Run monthly reports and review metrics for all billing teams.
Requirements
- Flexibility in schedule to accommodate sales and 24/7 operational needs.
- Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
- Attention to detail.
- 4-5 years of billing experience, law firm industry required.
- Aderant software is a huge plus
- Strong data entry skills and attention to detail.
- Excellent Excel skills.
- Excellent organizational skills.
#INDHP
The Compensation range for this role is 79,172 to 103,456 USD per year and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.
Click here to learn about Epiq's Benefits.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
