Legal Operations Program Manager

Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Legal & Policy Team is Snap’s dedicated in-house law firm, policy consultant, lobbyist, thought partner, and all-around advisor. We help Snap do the right thing the right way, make better decisions, understand and manage risks, and creatively navigate challenges, both external and internal.  We value diversity and know it powers us as we build an innovative and inclusive leadership culture centered on Snap's values of Kind, Smart, and Creative.

Legal Operations is a growing team at Snap with a mission to build, manage, and maintain the processes and technology to enable the Legal team to achieve operational excellence. One of the core mandates is what we call the Law Firm and Matter Management program (“LFMM”) Legal Operations is responsible for supporting the Legal function by handling all the administrative and strategic aspects of procuring and managing critical legal services for Snap. This role will report to the Head of Legal Operations, but work cross-functionally between the Senior Legal Operations Program Managers, Finance, Litigation, and other Snap teams.   

What you’ll do:

• Manage the full lifecycle of litigation spend: budget, forecasting, accrual, bill review and payment, insurance submission and reimbursement, and reporting.

• Work cross functionally with the Litigation, Finance and Insurance and Risk teams 

• Interface with law firm service providers

• Work within the Snap’s Matter Management Software System to keep all object data sources - matters, invoices, budgets, timekeepers - up to date, and configure data fields and data organization to meet Legal and Finance teams requirements. 

• Collaborate closely with team members to ensure law firms and vendors adhere to Snap requirements when it comes to onboarding, invoicing, timekeeper rates, budget forecasting, and FP&A required approvals. 

• Take ownership of the accuracy and completeness of LFMM data - be relentless about tracking down missing / delayed data inputs, and entering them into the system.

• Coordinate cross functionally between Legal  and Finance, and law firms to resolve LFMM issues and win adoption of LFMM policies. 

• Take ownership of LFMM issues, not only to resolve them, but by also proposing process and/or system improvements and see them through to completion.  

• Advise on strategic ad hoc projects and initiatives to make our LFMM program better. 

Knowledge, skills, & abilities:

• Experience working within a legal billing program at a law firm or corporate legal department. 

• Experience using e-billing and FP&A accounting software, e.g. Brightflag, SimpleLegal, Legal Tracker, Oracle, Ironclad.

• Understanding of financial and managerial accounting principles.  

• Familiarity with litigation spend and insurance coverage reimbursement

• High level communication skills to train and influence very busy Snap and Law Firm attorneys to complete required actions consistently.

• Outstanding analytical, communication, and organizational skills.

• Detail-oriented, business-friendly team player, with an ability to accommodate tight  deadlines in a fast-paced environment.

• Ability to maintain strict confidentiality of sensitive information.

• Whip-smart but doesn’t take themselves too seriously.

• Commitment to acting on one of Snap’s core values - kindness - especially as it relates to other team members.

• Commitment to a growth mindset - assuming good intent of others, and diligently earning trust through actions demonstrating positivity and accountability. 

Minimum Qualifications:

• 5+ years of legal operation experience, at least some of it handling law firm e-billing scope. 

• Bachelor’s degree or equivalent work experience.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

Zone B:

Zone C:

This position is eligible for equity in the form of RSUs.