IT Analyst - Law Firm Support

Job Description:

The IT Analyst will provide frontline technology support and solutions across the firm. This role is responsible for daily IT operations, meeting and event technology support, hardware/software configuration, and participation in firmwide IT initiatives. The Analyst will play a key role in ensuring smooth technology operations, end-user satisfaction, and adherence to security best practices.

Key Responsibilities:

• Serve as the first point of contact for IT support requests, resolving software, hardware, and networking issues promptly

• Support meeting and event technologies including video conferencing, presentations, and client meetings

• Provide on-site and remote support; escalate and resolve issues in collaboration with IT teams

• Install, configure, and maintain firm-standard hardware and software

• Maintain computers, printers, and IT asset inventory

• Manage tickets using ServiceNow with accurate lifecycle tracking and user communication

• Support mobile technologies (iOS, iPadOS) and remote tools (Citrix, VPN)

• Collaborate with IT teams to support planned maintenance and project deployments

• Promote firmwide data security and compliance best practices

• Participate in user training, IT projects, and technology adoption efforts

Proficiencies:

• Strong knowledge of Microsoft OS, Office Suite, Teams, and ServiceNow

• Experience with networking, cabling, and data communication devices

• Proficiency in document management systems like iManage/Work 10

• Familiarity with remote access platforms (Citrix, VPN)

• Understanding of data security and project management principles

Qualifications:

• Associate’s or Bachelor’s degree preferred, or equivalent experience

• 3+ years of customer-facing IT support including hardware/software/networking

• 3+ years of LAN, WAN, and network systems management

• 3+ years of experience with client OS configuration and maintenance

• Prior experience in a law firm is required

Job Details:

• Security Clearance Required: No

• Visa Sponsorship: Not considered

• Location: On-site or hybrid (no relocation assistance)

• Compensation: $65,000 – $86,000 base + bonus eligible

• Employment Type: Full-time with benefits

• Overtime Eligible: Yes

• Travel Required: None

Salary

• $65,000 - $86,000