Paralegal Manager

Job Summary: 

The Paralegal Manager is responsible for managing the Firm’s Paralegal Team, overseeing workflow, optimizing efficiency and ensuring alignment with Firm Goals. This role requires the ability to manage a high performing team in a fast paced, deadline-driven environment while handling confidential matters with discretion and professionalism.

Essential Job Duties: 

• Serve as the main point of contact and primary resource for the Firm’s paralegals 
• Oversee paralegal workflow and recommend process improvements to enhance efficiency and effectiveness.   
• Analyze and monitor billable hour reports to optimize workload distribution and productivity. Review and provide recommendations with practice groups as needed.
• Coordinate the mentoring and training of new paralegals to accelerate onboarding and contributions to practice group goals
• Build process and resource efficiencies to ensure billable hours goals are being met 
• Recommend process and workflow changes to increase paralegal profitability as needed 
•  Collaborate with recruiting team and partners to establish paralegal hiring needs and participate in the hiring process
• Coordinate with various departments and trainers to develop orientation and onboarding schedules and training to ensure smooth transitions into the firm 
• Stay informed on industry best practices and technologies; integrating them into paralegal process where applicable. 
• Oversee paralegal performance and work product and provide information for annual evaluations
• Identify and implement professional development opportunities for paralegal that align with the Firm’s strategic goals 
• Stay abreast of firm technology to incorporate in the paralegal work process to build efficiencies 
• Act as the first point of contact for paralegal employee relations matters and partner with HR to resolve issues as needed.
• Stay abreast of practice group processes and work with practice group directors to ensure the timely and accurate completion of work        
• Ensure compliance with Firm administrative processes: including approvals for memberships, activities, timekeeping etc. 
• Manage back-up coverage for paralegal support as needed 
• Communicate professional development hours for paralegals for annual review process 
• Serve on the Paralegal Evaluation Committee. Liaison regarding performance issues, special arrangements, leaves of absence, and evaluation information 
• Foster relationships with the Firm’s paralegals across all markets 

Minimum Requirements:

• Bachelor's Degree and Paralegal Certificate required 
• At least 8 years of experience as a paralegal 
• Minimum 5 years in a management position
• Ability to travel as needed  
• Ability to independently manage a large group of people and propose and implement solutions
• Knowledgeable about paralegal processes and legal documents
• Up-to-date on legal technology and industry best practices 
• Excellent written and oral communication skills in dealing with a diverse group of professionals
• The ability to work with/for a variety of personalities. Ability to prioritize, organize and manage work originating with different people
• Ability to identify areas for improvement and ability to independently develop and implement solutions 
• A strong service orientation to provide professional, high quality service
• Must be able to perform all essential duties 

Other Requirements:

The requirements described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equipment Operated:

This position requires extensive use of a computer and telephone. This position also requires the use of printing, copying, faxing and scanning equipment.

Physical Requirements: 

While performing the duties of this job, the employee is occasionally required to sit; stand; talk; see; and hear.  

Mental Requirements:

Ability to communicate effectively, verbally and in writing, with a diverse group of people.

Work Environment:

While performing the duties of this job, the employee may be exposed to weather conditions while traveling.  The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed in this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Benefits provided include: Paid time off, Health insurance, Vision and Dental Insurance, 401k (with an employer match), life insurance, and many others.  Please reach out for a comprehensive list of benefits provided. 

Ice Miller is committed to recruiting, developing and retaining talented attorneys and professional staff from all backgrounds. To succeed, we take great pride in a culture where everyone at Ice Miller feels respected, is treated fairly and has the opportunity to perform to their highest potential.

Candidates must have permanent authorization to work in the United States. 

Ice Miller LLP is an Equal Opportunity Employer.