Legal Technology Operations Specialist

FBFK Law Firm is seeking a Legal Technology Operations Specialist to serve as a critical operational resource across our legal technology ecosystem. This role sits at the intersection of IT support, legal practice workflows, and hands-on operations — requiring someone who can move fluidly between diagnosing a software issue, supporting an eDiscovery request, and helping a practice group adopt a new tool, all within the same day.

The ideal candidate is technically grounded, procedurally disciplined, and legally aware. They take ownership of workflows end-to-end and bring genuine curiosity about how technology can improve the way a law firm operates. High AI fluency is strongly preferred — we view the ability to leverage AI tools thoughtfully as a force multiplier for this role, not an afterthought.

Key Responsibilities

Legal Technology Support

• Help evaluate, implement, and troubleshoot integrations between firm systems

• Manage incoming and outgoing file transfer workflows, including authorization, organization, and procedural compliance — serving as the responsible point of contact for transfer accuracy and chain of custody

• Provide hands-on support for eDiscovery workflows including document collection, data import and processing, workspace setup, productions, and platform administration — with advanced proficiency in Relativity One strongly preferred

• Assist with the management and support of conflicts check processes and systems

• Administer and support the firm's core platforms at both the user and administrative level

• Stay current on emerging legal technology and proactively identify opportunities to improve firm workflows

IT Support & Immediate Response

• Diagnose and resolve hardware, software, and connectivity issues

• Serve as a first-responder for technical issues across the firm, both in-person and remotely

• Assist with onboarding new users and ensuring they are equipped and operational from day one

• Support Microsoft 365 environment including user accounts, email, and collaboration tools

Trial & Court Support

• Set up and configure laptops, monitors, projectors, and presentation systems for court proceedings
• Ensure all equipment is tested and functioning before trial dates
• Provide on-site technical support during trials as needed
• Pack, transport, and return equipment following court appearances

Training, Communications & General Operations

• Develop clear documentation and training materials to help staff get the most out of firm technology
• Communicate technical concepts in plain language to attorneys and staff at all levels
• Support administrative team with operational needs as they arise
• Maintain accurate records of equipment deployment, issue resolution, and system changes

Required Qualifications

• 2+ years of experience in IT support, legal technology, or a law firm environment
• Strong independent problem-solving skills — able to diagnose ambiguous technical issues without hand-holding
• Exceptional organizational skills and procedural discipline, particularly around sensitive legal workflows and file management
• Demonstrated ability to manage multiple priorities and respond with urgency when needed
• Professional demeanor appropriate for a legal environment and client-facing situations
• Strong written and verbal communication skills
• Flexibility to work occasional early mornings, evenings, or weekends

Preferred Qualifications

• Working knowledge of document management and file management platforms

• Experience working inside a full-service business law firm
• Advanced proficiency in Relativity; Relativity Certified Administrator (RCA) or Relativity Certified User (RCU) certification a plus

• Knowledge of Windows and Mac operating systems

• High AI fluency — comfortable using AI tools to research, troubleshoot, automate, and problem-solve

• Familiarity with conflicts check workflows and matter intake processes
• Experience with presentation software and audiovisual equipment

Physical Requirements

• Ability to stand, walk, bend, and lift for extended periods
• Capable of loading and unloading equipment
• Ability to travel to court locations and other sites as needed

What We Offer

• Competitive salary commensurate with experience
• Comprehensive benefits package including health, dental, and vision insurance
• Paid time off and holidays
• Professional development opportunities
• A dynamic, fast-paced environment where your contributions directly impact how the firm operates

FBFK Law Firm is an equal opportunity employer committed to diversity and inclusion in the workplace.