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Job Description
Personal Injury Case Manager/ Paralegal
Location: In Office Charlotte, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Case Manager (Paralegal) to join our Charlotte team. The ideal candidate has at least two (2) years of high-volume North Carolina personal injury pre-litigation experience and thrives in a fast-paced, client-centered environment.
No phone calls or recruiter inquiries please.
Client Focused Case Management Responsibilities:
Required:
At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence.
We offer:
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.
Location: In Office Charlotte, NC | Schedule: Mon–Fri, 8:30 AM – 5:30 PM | Full-Time, Exempt
Speaks Law Firm is seeking a highly motivated and detail-oriented Personal Injury Case Manager (Paralegal) to join our Charlotte team. The ideal candidate has at least two (2) years of high-volume North Carolina personal injury pre-litigation experience and thrives in a fast-paced, client-centered environment.
No phone calls or recruiter inquiries please.
Client Focused Case Management Responsibilities:
- Maintain effective communication with clients, attorneys, insurance adjusters, and other professionals
- Monitor client medical treatment
- Routine client communication regarding treatment, scheduling, wage loss, etc.
- Assist clients with scheduling of doctor's appointments and transportation if applicable
- Verify client insurance coverage
- Request client records from health care providers
- Understand subrogation liens and disputing unrelated charges
- Complete balance sheets accurately reflecting Rule 414 payments/adjustments
- Assist lead case managers with identifying and investigating conflicts of interest
- Collaborate with dedicated attorneys, legal assistants, and balance clerks
- Organize and maintain client files in Neos CMS
- Other duties as assigned by management
Required:
- Associate's degree or higher preferred, high school diploma or equivalent required
- Minimum of two (2) years of experience as a paralegal in a personal injury law firm
- Familiarity with Medicare, Medicaid, and other health insurance portals
- Passion for advocating for our clients required
- Must be able to work on-site from 8:30am to 5:30pm Mon-Fri
- Strong organizational skills and attention to detail
- Professional work ethic and attention to detail
- Intermediate to advanced computer skills
- Ability to effectively communicate and collaborate with clients, senior leaders, and colleagues
- Paralegal certificate and/or bachelor’s degree
- Experience with Needles/Neos software
- NC Notary Public
At Speaks Law Firm, we don’t just handle cases—we help people rebuild their lives. Our team is guided by compassion, advocacy, and excellence.
We offer:
- Competitive salary DOE & Qualifications
- Comprehensive benefits: medical, dental, vision, 401k, employer-paid life insurance
- Paid time off and parental leave
- A supportive, collaborative, and growth-oriented culture
- Opportunities for professional development and advancement
Mission: Help victims recover physically, financially, and emotionally.
Values: Improve, Learn, Respect, Communicate, Overcome, Exceed, Serve, and Connect.
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