Senior Business Analyst

The Wilhite Law Firm, an award-winning personal injury law firm, is committed to achieving outstanding results for our clients through skilled legal representation and compassionate client care. We are seeking a Senior Business Analyst to lead key initiatives that optimize our systems and workflows, helping us deliver even better outcomes for our clients.

Position Summary:

As a Senior Business Analyst, you will be a strategic leader responsible for overseeing and optimizing the firm's legal technology stack—including FileVine, Lead Docket, Periscope, Outlaw, and Workato—to improve performance and efficiency across the full Personal Injury case lifecycle. This high-impact role involves leading process reengineering efforts, driving systems integration, managing cross-functional projects, and serving as a bridge between legal operations and technical teams.

Key Responsibilities:

• Technology & System Ownership:
       Provide strategic oversight and administration of the firm’s case management system (FileVine) and its related platforms and integrations (Lead Docket, Periscope, Outlaw, Workato).
• Workflow Strategy & Optimization:
       Lead cross-functional process improvement efforts across departments such as Intake, Case Management, Medical Records, Litigation, and Settlements to reduce inefficiencies and enhance productivity.
• Integration Leadership:
       Oversee and evolve automated data flows using Workato and other integration tools; ensure scalability, reliability, and security of inter-system communications.
• Cross-Department Collaboration:
       Partner with leadership, legal teams, IT, and vendors to define business needs and translate them into actionable technology and process solutions.
• Analytics & Reporting:
       Define key performance indicators (KPIs) and develop data dashboards that provide actionable insights into case progress, staff efficiency, and firm-wide performance.
• Project Management:
       Serve as project lead on firm-wide initiatives involving legal technology improvements, including planning, execution, user training, and change management.
• Process Documentation & Training:
       Create and maintain detailed process documentation, SOPs, and training materials to support adoption of new workflows and tools.

• 5+ years of experience as a Business Analyst, with at least 2 years in a senior or lead capacity
• Experience in a law firm or healthcare/legal services environment
• Advanced knowledge of FileVine or equivalent legal case management systems
• Proven experience managing or integrating tools like Workato, Zapier, or similar platforms
• Strong project management skills (formal certification like PMP or Scrum a plus)
• Excellent problem-solving, analytical thinking, and stakeholder communication skills
• Bachelor’s degree in Business Administration, Information Systems, Legal Studies, or a related field or equivalent experience (Master’s degree a plus)
• Hands-on experience with legal platforms such as Lead Docket, Periscope, Outlaw
• Knowledge of legal data privacy, compliance, and security standards
• Experience mentoring junior analysts or leading cross-functional teams
• Exposure to automation, low-code/no-code platforms, or workflow design tools

Why Join The Wilhite Law Firm?

• Lead strategic technology initiatives at a high-performing, client-centered Personal Injury law firm
• Make a measurable impact on client outcomes through innovation and operational excellence
• Collaborate with a forward-thinking leadership team open to new ideas and process change
• Competitive salary, full benefits, and clear paths for career advancement

Full benefits including:

• 401(k) with matching
• Dental/Vision insurance
• Health insurance
• Paid holidays/FTO (Flexible time off)
• Pet friendly office/campus
• Hybrid position (at least two days in the office)

Equal Opportunity Statement:

At Wilhite Law Firm, we are dedicated to creating a diverse and inclusive work environment where all employees are valued and respected. We believe that a diverse team brings unique perspectives and experiences that enhance our ability to provide exceptional legal services and better serve our clients. We are committed to fostering a culture of inclusivity and equity, and we actively encourage individuals from all backgrounds—regardless of race, gender, sexual orientation, disability, age, or any other dimension of identity—to apply and join our team. At Wilhite Law Firm, diversity is not just a policy; it's an integral part of who we are and how we operate.