Attorney Oversight Manager

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT.  Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences.  A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you!

Position Summary:

The Attorney Oversight Manager is responsible for monitoring Selene’s attorney network to ensure attorney firms are completing foreclosure activities accurately and timely, according to Selene, investor/insurer, state, and regulatory guidelines while minimizing financial losses to the company.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for timely processing of activities and responsiveness of alerts to ensure attorney firms are managing files according to Selene’s directives.

• Minimize losses through management of Attorney Firms and third party vendors to ensure foreclosure processes are consistently progressing.

• Handles special projects and reporting required by investors.

• Identifies compliance issues as they arise and provide the appropriate feedback to Attorney Firms and Selene Management.

• Responds to routine inquiries from clients and attorneys.

• Provides support and high service levels to all clients, Attorney Firms and internal team members.

• Understands and manages legal processes for bankruptcy and foreclose files in various states.

• Ensures compliance with servicing agreements, investor requirements, federal and state laws.

• Stays informed of industry changes related to servicing activities.

• Prepares reports and attends aged asset calls with the Attorney Firms.

• Conduct quarterly calls or as needed with firms to discuss issues, trends and should be bidirectional conversation. The results of the call are disseminated to default Management.

• Organize and conduct monthly and quarterly conference calls with Selene Management members.

• Prepare and send Attorney Firms communication on demand.

• Assist business leaders with Attorney Firms non-performance issues and manage the Performance Improvement Plan process or recommend other remedies such as eliminating the usage of the firm. This includes tracking and documenting resolutions.

• Assist Vendor Management Oversight (VMO) as needed.

• Participate in Attorney Firms audits.

• Ensure attorney scorecards are generated and review for distribution no later than the 15th of each month.

• Manage and provide responses to the Attorney Firm’s inquires.

• Manage Attorney scorecard rebuttal process

• Ad hoc Attorney Firms survey for state regulations. Document responses and provide consumable / readable format.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Broad understanding of default mortgage servicing activities and requirements.

• Excellent attention to detail.

• Ability to multi-task and consistently meet multiple deadlines.

• Strong verbal and written communication skills.

• Ability to work in a team environment.

• Strong customer-service orientation.

• Ability to use good judgment.

Competencies

• Adaptability: Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change, delays, or unexpected events.

• Business Ethics: Treats people with respect. Keeps commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.

• Communications: Expresses ideas and thoughts verbally and in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication methods.

• Customer Service: Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.

• Dependability: Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines.

• Teamwork: Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests.

Education/Experience

• High school diploma or general education degree (GED) required.

• Associate's degree (A.A.) preferred.

• Minimum Five years' related experience and/or training required.

Computer Skills:

Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Fiserv preferred.

Benefits
Selene Finance LP is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)

• Medical, Dental &Vision

• Employee Assistance Program

• Flexible Spending Account

• Health Savings Account

• Paid Holidays

• Company paid Life Insurance

• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs.

Privacy Policy - Selene (seleneadvantage.com)