Director of Litigation Case Management

Summary

• Lead the strategic direction and day-to-day operations of the Case Manager department
• Manage and mentor a team of Supervisors, Managers, and indirectly oversee the performance of all Case Managers
• Identify operational pain points and implement scalable, data-driven solutions to improve workflow and performance
• Establish, track, and report on departmental KPIs; leverage data to inform decisions and advocate for improvements
• Ensure consistent adherence to internal policies, legal requirements, and service standards
• Cultivate strong relationships with internal stakeholders, external partners, Attorneys, and clients to ensure alignment and satisfaction
• Collaborate cross-functionally with peers, executives, and other departments to achieve company goals
• Drive department-specific initiatives that align with quarterly and annual business objectives
• Support talent development efforts, including recruiting, onboarding, coaching, and performance management
• Actively contribute to company-wide strategic initiatives and serve as a thought partner to executive leadership
• Develop strategic vision into actionable department-level initiatives and follow through to execution
• Foster a culture of continuous improvement by identifying inefficiencies and driving operational enhancements
• Analyze KPIs to guide business decisions and support recommendations with evidence
• Ensure a client-centric culture throughout the department, reinforcing service excellence at every stage of the lawsuit lifecycle
• Facilitate clear and consistent communication across teams and levels, adapting messaging to various audiences
• Champion a high-performance culture by motivating, inspiring, and developing staff
• Balance urgency with thoughtful problem-solving in a fast-paced, evolving environment

Qualifications

• 7+ years of experience in operations, business management, or a related environment
• 5+ years in a leadership position
• 2+ years in a legal environment
• Strong operational background with experience developing and implementing workflows and process improvements
• Above average skills in Microsoft Office Suite, including Word, Outlook, Excel, and PowerPoint
• Proactive in finding solutions while also using discernment when escalating issues
• Demonstrates ownership of work and maintains excellent quality standards
• Ability to communicate both verbally and in written format at a high level
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Strong interpersonal and communication skills to work effectively with team members, internal partners, and clients.

• Bachelor’s degree in Pre-Law, Business, Communication, or other similar field
• Experience with EOS and its management philosophy
• Experience managing a group of leaders
• Familiar with FDCPA guidelines.
• Effectively present information in one-on-one and group situations to customers, clients, and other employees of the organization.

 This is a full time (exempt) role.

Monday-Friday EST schedule; 40+ hours per week

We offer medical, dental, vision, life, paid time off, paid holidays, 401K and more!

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sexual orientation, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.