Supplier Services Payment Operations - Legal Billing Support Associate

The Global Supplier Services (GSS) Legal Billing Support Payment Operations team, located in the United States, India, and Warsaw, is responsible for the accurate and prompt payment of legal invoices, auditing legal invoices for compliance, and reviewing settlement requests for accuracy. The team provides issue resolution and process support to both internal and external users

As a Legal Billing Support Associate in Global Supplier Services, you will be primarily involved in supporting LBS operational tasks. This includes identifying and creating knowledge management within Legal’s billing inquiry system, reporting and analytics to provide performance metrics (KPI’s), assisting and managing complex escalations, and supporting invoice processing tasks within Legal’s invoicing submission system (Passport).

Job Responsibilities:

• Develop, implement, and manage information and knowledge across the LBS teams and identify process improvements within operational processes, systems, and controls
• Collect, manage, and analyze large data sets and provide performance metrics (KPI’s/KRI’s) monthly
• Provide day to day support and back-up for Litigation settlements process and supporting settlement projects 
• Act as the 1st level of support for escalations. Assisting and responding to complex queries received from internal Lines of Business and external law firms.  This will require the incumbent to partner closely with internal teams such as CAP (Corporate Accounts Payable), internal attorneys, admins, and Business Management to resolve promptly and accurately. 
• Process the Legal approval structure through the smart Approval system for invoices and settlements with governance from Legal and Legal Finance by maintaining exception requests, blanket approvals, and updates made to the approval framework
• Support LBS operational metrics, Non-Passport invoice reporting (Concur), and Value Added Tax (Tax) reconciliation with issues escalated to Legal Finance, as well as maintaining, updating supplier electronic submission guidelines, year-end communications, and any ad hoc requests
• Provide (Passport) administration support to evaluate manual processes for automation opportunities, including but not limited to invoice error scenarios, withholding tax assessments, working with technology on system issues, tracking reported issues in Passport through resolution and supporting system user acceptance testing (UAT) on an as-needed basis

Required qualifications, capabilities, and skills 

• 4+ years’ experience leading an operations team,within a law firm or large corporation with Legal invoicing experience through Legal’s billing system (Passport) or other industry leading legal billing system
• Consistent and exceptional team leadership and the ability to continuously improve operational processes, controls with proven track record of meeting deadlines, prioritizing deliverables, showing initiative, thinking critically and strategically and clearly communicating with executives 
• Excellent organizational skills and attention to detail concentrating on accuracy and efficiency with sound judgment and quick decision making skills 
• Ability to work in complex environments with a diverse range of stakeholders within JPMC Business Community and outside legal vendors;
• Demonstrating substantial initiative, ownership, energy, confidence and competence supporting day to day operations with limited supervision as well as the ability to work as part of team
• Strong communication skills, both written and verbal 
• Good understanding of accounting concepts such as G/L accounts and Cost Centres
• Strong Microsoft Office skills, MS Excel, MS Word, MS Power Point, Outlook; intermedia level Tableau and Business Object
• Experience in creating Business requirement documents, including standard operating procedures (SOP’s), and/or other forms of communication to support the operations, and carrying out user acceptance testing as needed  

Preferred Qualifications, Capabilities, and Skills

• Proven ability to work independently and competently handle multiple responsibilities, with a high degree of accuracy, in a high pressure environment
• The ability to work in complex environments with a diverse range of stakeholders within JPMC business community and outside legal vendors
• Alteryx