Operations Manager

The Operations Manager is responsible for providing oversight of workplace operations, delivering highly discreet, white-glove services in support of attorneys, professional staff, clients, and firm leadership. The Operations Manager serves as a trusted operational partner responsible for strategic planning, vendor governance, and day-to-day execution of seamless, confidential workplace experiences. The employee will be expected to assist other departments as needed.

Essential Job Duties & Responsibilities

• Direct and coordinate cross-functional service teams including operations, facilities, duplicating, records management, and hospitality (including food and beverage operations, staffing, room set-up and maintenance, guest arrival logistics, and ensuring flawless execution and strict confidentiality for all internal and client-face engagements)

• Supervise and mentor Operations team members, including hiring, training, and performance management, in line with firm standards and policies

• Regularly audit team procedures to establish process improvements and ensure regulatory compliance

• Lead food service and hospitality vendor management, including performance oversight, service standards, cost control, and alignment with the firm’s white-glove expectations

• Monitor and assist with meeting and event activities to ensure exceptional client experience, adherence to health and safety regulations, and proactive issue resolution

• Lead, schedule, and direct in-house maintenance and custodial teams

• Partner with the Director of Administration on vendor strategy, service scope, and budgeting to ensure operational efficiency and long-term value

• Review, evaluate, and manage Operations & Facilities budget, including negotiating contracts, evaluating vendor performance, managing procurement, and identifying cost-saving opportunities

• Collaborate with the Director of Administration on space planning, coordinating office moves, managing renovations, new installations, and buildouts with architects and other contractors

• Develop and implement safety protocols, including emergency preparedness planning, and conduct inspections to ensure compliance with internal policies, government regulations, and laws

• Collaborate with the Director of Administration on workforce planning, staffing models, and hiring decisions to support current and future operational demands

• Perform other duties and assist with various projects as assigned

Education

• High School diploma required

Preferred

• Associate’s degree preferred

Skills and Experience

• Minimum of 8 years of relevant experience in a professional services environment

• Minimum of 4 years supervisory experience

• Ability to effectively, professionally, accurately and promptly present information verbally and in writing

• Ability to assess situations and determine appropriate actions, monitor status of multiple pending items, provide follow up and keep management informed by communicating a wide variety of information

• Exceptional interpersonal skills with the ability to interact professionally with a diverse employee and leadership population, attorneys, clients, and vendors

• Knowledge of relevant health and safety requirements

• Technical knowledge of building systems and maintenance

• Financial management, budgetary, and analytical skills

• Ability to proactively seek ways to manage costs and enhance service levels

• Basic math skills: addition, subtraction, multiplication, division

• Proficiency in MS Office Suite (Word, Excel and Outlook)

• Ability to work independently and in a team environment

• Can organize, prioritize, plan and multi-task work activities in a high-pressure environment

• Proofreading and editing skills with strong attention to detail

Preferred

• Minimum of 2 years of experience with project coordination preferred

• Minimum of 2 years of experience in a large law firm preferred

• Experience with event planning preferred

Physical Demands (required to perform essential job functions)

Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demands are in excess of those of sedentary work. Light work usually requires walking or standing to a significant degree

• Sitting: Remaining in the seated position, particularly for sustained periods of time

• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another

• Lifting: Raising objects from a lower to a higher position or moving objects horizontally

• Carrying: Transporting an object, usually holding it in the hands or arms, or on the shoulder

• Pulling/Pushing: Using upper extremities to exert steady force upon an object so that the object moves toward or away from the force

• Bending/Stooping/Kneeling/Crouching: Bending body downward and forward by bending legs and spine, or by bending legs at knees

• Reaching: Extending hand(s) and arm(s) in any direction

Work Environment

The worker is not substantially exposed to adverse environmental conditions as in typical office or administrative work (normal light, air and space in the work environment).

Salary Information

Simpson Thacher will not sponsor applicants for work visas for this position.

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Simpson Thacher & Bartlett is committed to a collegial work environment in which all individuals are treated with respect and dignity. The Firm prohibits discrimination or harassment based upon race, color, religion, gender, gender identity or expression, age, national origin, citizenship status, disability, marital or partnership status, sexual orientation, veteran’s status or any other legally protected status. This Policy pertains to every aspect of an individual’s relationship with the Firm, including but not limited to recruitment, hiring, compensation, benefits, training and development, promotion, transfer, discipline, termination, and all other privileges, terms and conditions of employment.