Onboarding Specialist

Omega Law Group is a prestigious personal injury law firm located in the heart of Beverly Hills. We are committed to championing the rights of individuals who have suffered due to negligence or wrongful acts. Our dedicated team is known for delivering exceptional service and winning results for our clients. Through innovation, compassion, and expertise, we have gained a reputation as one of the leading law firms in personal injury. To learn more, please visit our website: www.omegalaw.com.

***Dear recruiters, while we admire your hustle, we would appreciate it if you refrain from calling our office for business solicitations. Thank you! ***

Position Overview

We are seeking an onboarding specialist in our pre litigation department. In this role you will be responsible for guiding new clients through the initial stages of a personal injury case, ensuring they have a smooth and positive experience.

Responsibilities:

• Responds promptly and professionally to client inquiries.
• Conducts thorough and accurate client intakes, gathering all necessary information.
• Demonstrates empathy and professionalism when speaking with clients.
• Completes onboarding tasks efficiently and accurately.
• Ensures all necessary documentation, contracts, and consents are signed and filed correctly.
• Explains personal injury processes and expectations clearly to new clients.
• Maintains consistent and timely communication with clients during onboarding.
• Provides updates and answers client questions thoroughly.
• Ensures clients feel supported and informed throughout the process.
• Communicates all relevant client information to attorneys and case managers effectively.
• Ensures a seamless handoff from onboarding to case management.
• Inputs client information into the firm’s case management system (e.g., Filevine) accurately and promptly.
• Maintains up-to-date records for all new clients.
• Demonstrates compassion and understanding when interacting with clients.
• Addresses client concerns and escalates issues as needed.
• Creates a welcoming and positive onboarding experience for all clients.
• Completes onboarding tasks within established timelines.
• Effectively prioritizes and manages a high volume of client cases.
• Other duties as assigned.

Qualifications:

• Excellent written and verbal communication skills to effectively communicate with clients.
• Excellent organizational skills and attention to detail for managing paperwork.
• Identify and resolve issues that may arise during the onboarding process.
• Ability to build rapport and establish trust with clients.
• Proficiency in using computer systems and software for legal case management.
• Previous experience in personal injury law is preferred
• Fluency in Spanish is desirable. Spanish speakers strongly encouraged to apply

**Please note that we kindly request no calls to our office regarding questions about job openings. For any inquiries, please email us at careers@omegalaw.com.**

We are an equal opportunity employer and offer competitive compensation and benefits, and opportunities for growth.