Business Service Officer I (Supervisor)

Under direct supervision from the Business Services Officer (BSO) II (Supervisor). The BSO I (Supervisor) plans and directs a wide variety of business services functions necessary to support mail services for 7 Divisions within DOJ generating up to 10,000 pieces per day, coordinating services between 10 DOJ buildings located throughout the Sacramento Area. Provides daily first line supervision and direction to staff and reassigns staff and workload to meet changing priorities.

Oversees all Mailroom functions; pick up and receiving of all incoming mail, overnight and delivery packages, including legal correspondence, document research, court filings, courier mail, interdepartmental mail, messenger and other delivery services. Oversees the processing of mail, including scanning, packaging, opening, sorting, pick up and delivery to and from all Greater Sacramento area locations. Prepares monthly reports on postage expenditures and monitors postage and business reply services accounts. Maintains necessary levels of postage. Works with the U.S. Postal Service and other vendors concerning services provided and compliance to new regulations.

Oversees Priority deadlines and recommends alternative service options, for optimal and efficient completion of customer requests. Plans and coordinates any outside vendor services, working with various Divisions to keep costs down and services within quality, quantity, and timeliness.

Facilitates the procurement of minor and major equipment for the mailroom and delivery vehicles. Determines if supplies and equipment meet the needs of the office and makes recommendations for equipment replacement. Coordinates repair and maintenance of Mailroom and delivery equipment, ensuring that equipment is fully operational at all times. Maintains proper records and tracking systems for all expenditures, including purchase request forms, service authorization forms, may include Cal-Card invoices, and ensures timely payment of invoices under scope of responsibility. Provides training and regularly updates staff of policies and procedures, including health and safety practices when operating mailroom and delivery equipment.

Please let us know how you heard about our position by taking this brief survey:

https://www.surveymonkey.com/r/P7X675V

You will find additional information about the job in the Duty Statement.

Salary

• $5,429 - $6,719/month

Qualifications

Minimum Requirements
You will find the Minimum Requirements in the Class Specification.

• BUSINESS SERVICE OFFICER I (SUPERVISOR)

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

-The ability to work professionally in a diverse atmosphere.

-Supervisory experience and the ability to manage multiple projects while meeting daily deadlines.

-Excellent written and verbal communication skills.

-Knowledge of, and experience with management of industrial or office buildings, service contracts, and solicitation of and awarding of vendor bids.

-Specific mail processing.

-Knowledge of, and experience with vehicle pool PM/servicing.

Other Information

Additional Documents

• Job Application Package Checklist
• Duty Statement

Department Information

• This position is located in the Division of Operations, Office of Developmental Services, Central Services in Sacramento.
• Please disregard the SROA/Surplus language below, as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility.
• Please note that all new to state employees will be given the minimum salary for the classification. For current state employees and/or those with reinstatement rights, your salary will determined in accordance with the applicable laws, rules, and regulations.
• For more information about the Department please visit the Attorney General’s website at www.oag.ca.gov.

Special Requirements

• The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions.

• A fingerprint check will be required.
• Clearly indicate the Job Control Code (JC-489253) and the title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on the first page of your State Application.
• Please be certain that your application package is thorough and completely filled out describing in detail your background experience and/or education duties. All applications will be pre-screened and only the most qualified and competitive applicants will be included in the interview and hiring process.
• If you are using education to meet the minimum qualifications for this position, you must submit a copy of your transcript or diploma. An official transcript will be required upon appointment.

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.

Final Filing Date: 9/9/2025

Who May Apply

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process.Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).

How to Apply

Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:

Address for Mailing Application Packages

You may submit your application and any applicable or required documents to:

Department of Justice
OPS-Danielle Littleton
Attn: Danielle Littleton
1300 I Street, Suite 820
Sacramento, CA 95814

Address for Drop-Off Application Packages

You may drop off your application and any applicable or required documents at:

Department of Justice
OPS-Danielle Littleton
Danielle Littleton
1300 I Street, Suite 820
Sacramento, CA 95814
08:00 AM - 05:00 PM

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is being required to obtain information regarding each applicant’s knowledge, skills, and abilities as related to this position.The completed SOQ must be no more than two pages, single-spaced, and 12-point font. Your document needs to be titled “Statement of Qualifications” and contain your full name on all pages. In your SOQ, describe your experience as it relates to the questions/topics below, numbering your responses to match the questions topics.

  1. Describe a situation when you had to complete a high priority task or assignment with multiple interruptions and other demands.

  2. Describe a situation in which you worked as part of a team to achieve a common goal. What was the goal? What was the outcome?
  3. Provide an example of a time where you demonstrated superior customer service

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.

Working Conditions

This is a fully in-office position and will require you to report to the office 5 days a week.

Contact Information

The Hiring Unit Contact is available to answer questions regarding the position or application process.

Hiring Unit Contact:
Danielle Littleton
(916) 838-4905
OPSJC@doj.ca.gov

Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.

EEO Contact:
EEO Officer
(916) 210-7580
EERROffice@doj.ca.gov

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.

Additional Information on Application Filing

Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your lication, it is recommended that you use either electronic cel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date.

Equal Opportunity Employer

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.

California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Benefits

Benefit information can be found on the CalHR website and the CalPERS website.