IT Administrator

THE COMPANY

Friedman Vartolo LLP is a rapidly growing New York based real estate and default services law firm with 250+ employees across six states. The firm prides itself not solely on its superior legal product, but also on its innovative approach to business and problem solving. We offer a fresh, fast-paced energy, with a startup vibe.

THE POSITION

We are seeking an entry-level IT Administrator to provide day-to-day technical support to employees both virtually and onsite. This role will focus on resolving helpdesk tickets, assisting with user onboarding/offboarding, and supporting hardware, software, and IT systems. It's a great opportunity for someone who enjoys problem-solving and wants to grow their career in IT within a professional legal environment.

RESPONSIBILITIES

• Serve as the first point of contact for IT support requests (Tier 1 and some Tier 2), managing and resolving tickets through the helpdesk system (JIRA).
• Provide support for desktops, laptops, printers, copiers, and other office equipment.
• Troubleshoot and resolve basic hardware and software issues (Windows, Office 365, VDI, etc.).
• Assist with employee onboarding and offboarding, including laptop setup, software installation, account creation, and workstation configuration.
• Provide end-user guidance and orientation on IT systems, tools, and security best practices.
• Maintain accurate IT documentation, including knowledge base articles (Confluence).
• Manage IT assets, including laptops, monitors, and peripherals, ensuring accurate tracking and lifecycle management.
• Coordinate equipment recycling (e-cycle) and assist with upgrade/replacement cycles.
• Proactively check in with employees to ensure technology is meeting their needs.

EXPECTATIONS

• Strong communication and interpersonal skills with the ability to support staff at all levels.
• Excellent troubleshooting, problem-solving, and analytical abilities.
• Ability to prioritize tasks, work independently, and collaborate within a team.
• Customer service mindset with a positive, "can-do" attitude.
• Eagerness to learn and grow in an IT support role.

REQUIREMENTS

• A degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
• Strong knowledge of Windows Environment (Office 365, Microsoft Office Suite, Windows 10, 11 Business)
• Familiar with basic computer hardware, printers, applications
• Some Helpdesk experience (6 - 12 months preferred but not required)

PREFERRED

• Task Automation
• Azure (Azure Connect, Azure Cloud, Azure ADD)
• VDI & Virtual System Management

COMPENSATION/BENEFITS

We offer a compensation package that will be commensurate with experience and a competitive benefits package including medical, dental, vision, flex spending, 401k and gym/fitness membership reimbursement.

ADA COMPLIANCE

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Friedman Vartolo to provide reasonable accommodations when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Friedman Vartolo. If you require a reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact Recruitment at recruitment@friedmanvartolo.com to request an accommodations.

LOCATION

This position is located in our NYC office.