Public Information Division Chief

This position is located in the Public Information Division, Office of Public Information and Education, U.S. Copyright Office. The position description number for this position is 461006. This is a supervisory, non-bargaining unit position. The incumbent of this position will work a compflex or flexitime work schedule. The salary range indicated reflects the locality pay adjustments for the Washington, D.C., Metropolitan area.

Duties Directly supervises subordinate supervisor and subordinate support staff up to GS-14 level. Oversees nonsupervisory copyright information specialists. Performs the administrative and management functions relative to the staff supervised. Establishes guidelines and performance expectations for staff members, which are clearly communicated through the formal employee performance management system. Observes workers' performance and demonstrates and conducts work performance critiques. Provides informal feedback and periodically evaluates employee performance. Resolves informal complaints and grievances. Develops work improvement plans, recommending personnel actions as necessary. Provides advice and counsel to supervisors related to work and administrative matters. Effects disciplinary measures as appropriate to the authority delegated in this area. Reviews and approves or disapproves leave requests. Oversees the day-to-day operations of the Public Information Division (PID), which is responsible for providing information to the public about the U.S. Copyright Office, the laws it administers, and associated policies and programs. Establishes and manages office activity to ensure that the actions taken, and the information provided in response to inquiries are fully responsive and accurate. Responsible for the operation of an office that answers inquiries relating to copyright and the activities of the Copyright Office, especially the registration and recordation systems and Copyright Claims Board procedures. Inquiries are received by telephone, email, regular mail, and during in-person visits. The answers express the official views of the Copyright Office and require both sound judgment and careful discretion. Acts as an expert on special projects, advising top management on major office issues. Provides leadership, oversight, and direction for new management initiatives and projects, particularly those with wide or significant effect upon the organizational structure and human resources policies, processes, operations, and procedures and works with Copyright Office managers and supervisors to manage the changes required to implement them. Organizes assigned projects and then plans, organizes, and directs teamwork. Leads or serves as a key team member on cross-agency teams or working groups designed to address needs related to mission-driven needs. As required, responsible for the coordination of PID participation in outreach activities designed to increase public education and awareness of the Copyright Office and its services. Oversees and conducts Office presentations for both national and international professional visitors, including government, and copyright industry leaders, student groups, and copyright practitioners. As an expert in all copyright program areas, provides information tailored to the visitors’ particular needs. Customizes overviews and presentations based on the audience, the timeframes, and workload considerations of the Copyright Office staff. Trains Copyright Information Specialists to conduct presentations. Salary

• $167,603 - $195,200/year

Qualifications Applicants must have had progressively responsible experience and training sufficient in scope and quality to furnish them with an acceptable level of the following knowledge, skills, and abilities to perform the duties of the position without more than normal supervision. Ability to lead and supervise a diverse workforce.** Ability to provide program management, evaluation, and oversight, including outreach to the members of the public.** Knowledge of copyright law, regulations, policies, and procedures. Ability to analyze organizational and operational problems and develop solutions. Ability to communicate in writing. Ability to communicate effectively other than in writing. Required Documents Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent). Applicants with disabilities may be considered under special hiring procedures and must submit an appropriate certificate of eligibility when applying for this position. The proof or disability/certification may be issued by the State Vocational Rehabilitation Office, Disability Services or Career Services office of the applicant’s college or university, or the Department of Veterans Affairs. The letter must verify that the applicant has a severe disability and must be dated within three years of the date of the application. The program does not accept certification from health care providers. For more information contact the Library's Office of Equal Employment Opportunity at 202-707-6024 or email spp@loc.gov. FAILURE TO SUBMIT YOUR CERTIFICATION WILL CAUSE YOUR APPLICATION TO NOT BE CONSIDERED UNDER THE SELECTIVE PLACEMENT PROGRAM. How to Apply Please carefully follow all instructions under the How to Apply tab to ensure you are considered for the position. You are required to apply online for this announcement. We are unable to accept mailed or emailed documents. You must complete the entire application process, including submission of all documents BEFORE this announcement closes. To do so, complete the following steps. Step 1: If you do not already have one, create a resume on USAJOBS. Although you must enter your Social Security Number for USAJOBS, this information will not be provided to the Library of Congress. Step 2: Review the Job Announcement. We recommend you go to the end of the Qualification and Evaluation section of the job announcement to preview the online questions that you will answer in Step 4. You may wish to customize your USAJOBS resume to ensure that it supports your responses to these questions. Step 3: Click on the "APPLY ONLINE" button to the right of this announcement. Follow USAJOBS' instructions to access your account and submit your resume. You will be redirected to the Hiring Management website to complete the application process. If this is your first time in Hiring Management, you will be asked to answer questions related to your eligibility for Federal employment. You will be able to update this information and save it to our account for future announcements. Step 4: Once you have completed the eligibility questions, you will be taken directly to the vacancy application questions. Answer all questions honestly and thoroughly. Step 5: Hiring Management offers three options that will electronically attach your documentation to your online application once you finish answering the questions in the job announcement. (1) You may select a document that you have already uploaded to USAJOBS for a previous announcement. (2) You may electronically upload a document directly from your computer to your application. 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Your complete online application and any required supplemental documentation (e.g., SF-50, etc.) must be received by 11:59 p.m. Eastern Standard Time (EST) on the closing date of the announcement. It is your responsibility to ensure that all documents are received on time and that the materials are readable. Failure to do so will result in your application being excluded from consideration for this announcement. If you are experiencing any technical difficulty with the online process, you MUST CONTACT THE POINT OF CONTACT FOR THIS ANNOUNCEMENT BEFORE THE CLOSING DATE. For all technical issues please contact jobhelp@loc.gov, no later than 4:30pm EST of the Closing Date. REQUESTS FOR EXTENSIONS WILL NOT BE GRANTED.