Weekend Intake Specialist/Receptionist
Law Office of Bryan Fagan See More Job Openings by This Employer
Job Description
We are seeking an experienced and motivated individual to join our firm as a Weekend Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology.
Responsibilities:
The Law Office of Bryan Fagan is a firm that excels in family, estate planning & probate, and criminal law matters. We have (11) offices in Texas: (2) offices in Houston (Corporate and River Oaks), and (1) office in Atascocita, Humble, Kingwood, The Woodlands, Austin, Dallas, San Antonio, Fort Worth, and Humble!
Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist.
Are you organized with a good work ethic, and self-disciplined? If so, we would love for you to join our growing team of Intake Specialist/Receptionist.
We are seeking an experienced and motivated individual to join our firm as a Weekend Intake Specialist/Receptionist. As part of our intake team, you are the first point of contact for most new clients, gathering case information and coordinating their entry into our system. You accurately document the clients' case details, qualify the lead before placing them in our scheduling system and directing them to the appropriate consultation process. You must have strong communication skills, experience with accurate data entry, and the desire to learn common legal terminology.
Bring your reliable and upbeat personality to our firm!
Key Responsibilities
Responsibilities:
- Greet and assist clients, visitors, and potential new clients in person and over the phone
- Meet daily call quota to qualify potential new clients
- Build rapport with callers via email, phone or in-person
- Gather data from inquiries to qualify potential new clients
- Schedule and confirm appointments in HubSpot and Google Calendar
- Scan and prepare documents for necessary reports
- Scan, copy, fax, and file documents as needed
- Serve refreshments and ensure the client reception area remains professional and inviting
- Handle high volume incoming and outgoing calls
- Support the intake process by following structured scripts and gathering accurate client information
- Collect and route mail and hand-delivered packages
- Enter information into an online system
- Front desk reception responsibilities required.
- Gather reports at the end of the shift
- Perform other duties as assigned by the Intake Manager or Leadership team
- Must be willing to work every weekend
Skills, Knowledge and Expertise
- 1-2 years of experience as a intake specialist, high volume receptionist or customer service representative or office support role.
- Prior experience handling high volume call most preferred.
- Proven computer skills for look up and data entry.
- Have the ability to learn new technology and databases.
- Must have a track record of reliability and on time service.
- Have strong verbal, written, or in-person communication skills.
- Must be highly organized and be able to prioritize tasks.
- Bilingual in Spanish mostly preferred, not required.
Benefits
This is a part-time position and is not eligible for company-sponsored benefits.
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
Equal Opportunity Statement:
We recognize that diverse experiences, perspectives and backgrounds enable us to be an even stronger company and workplace. Not only will you be welcome here, your unique thoughts and opinions will be encouraged, celebrated and deeply valued.
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